Recenzje (167)
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After several months of using Locales.ai, we're very satisfied with the results. The translations are accurate, the interface is easy to navigate, and managing multiple languages has become much simpler for our team.
Like any AI translation tool, we still review some product descriptions and industry-specific terms, but the amount of manual work required is minimal compared to translating everything ourselves.
Overall, it has saved us a significant amount of time and helped us launch new language versions of our store much faster than expected.
Hi Acegolfs,
Thank you so much for taking the time to share such detailed feedback — we really appreciate it.
We’re very happy to hear that Locals.ai has helped your team reduce manual translation work and made it easier to manage multiple languages across your store. It’s especially great to know that it’s helping you launch new language versions faster than expected.
We also really appreciate your note about industry-specific terminology — this is an area we’re actively improving to make AI translations even more accurate in real e-commerce use cases.
Thanks again for your trust and support!
Best regards,
Locals.ai Team
Zbyt drogo, płacisz za subskrypcje, a nie jesteś w stanie przetłumaczyć na 5 języków, bo chcą żebyś dokupił kredytów.
only minus it's expensive
The application works fine. Their support is a very strong point. I worked with Lewis and engineer David. They helped me by solving every problem quickly. They also help with problems that are beyond the scope of the application.
We’re thrilled to hear that you’re satisfied with Locales.ai and our support. It was a pleasure working with you, and we’re glad we could assist with configuring the switcher and theme for your multiligual needs. Your feedback motivates us to continue improving and providing the best app possible. If you need further assistance or have any other questions in the future, please don’t hesitate to reach out. We’re always here to help!
Lewis and David
DANGEROUS APP
Out of nowhere, my account was hit with -207,844 credits no warning, no confirmation, no hard limit, nothing. The app continued consuming credits after my balance was already exhausted, due to their own system not having a proper credit cap (which they later admitted).
Support took ages to respond, repeatedly claimed “the team is unavailable,” and dragged the process out while my store functionality was effectively blocked. After granting backend access and waiting through multiple back-and-forths, they finally admitted the issue was caused by their system failure.
And their solution?
They want ME to pay for HALF of THEIR mistake.
Let that sink in:
I never approved going over my credit limit
I never intended to translate more than my balance
Their system allowed it due to missing safeguards
They acknowledge this
Yet they still demand payment to unlock my account
If I don’t pay, I can’t use the app anymore even though the negative balance exists solely because of their broken system.
We’re sorry for the experience you had with Locales.ai.
There was indeed a system issue that allowed translation usage to exceed the expected credit limit without the safeguards we intended to have in place. We acknowledge that this should not have happened, and we understand your frustration with the resulting negative balance and the disruption to your store.
Our team investigated the issue after receiving access to your store and confirmed that the excess usage was related to the system issue rather than something you intentionally requested.
We have been working on improving the credit safeguards to prevent this from happening again. We’re also reviewing how to handle accounts affected by this issue as fairly as possible.
We appreciate you bringing this to our attention and apologize for the inconvenience caused.
Stay away from Locales.ai. Absolutely unacceptable experience.
I strongly advise anyone considering Locales.ai to stay as far away as possible. We have spent over $15K USD on translations using this app, and the result has been nothing short of disastrous. There are huge, obvious bugs that cause product pages to appear half translated in one language and half in another. This is not a minor issue — it completely breaks the user experience and makes a professional e-commerce site look amateurish...
What’s even worse is the total inefficiency in handling problems. These issues have been reported weeks ago, multiple times, and to this day they are still unresolved. No clear answers, no timelines, no ownership.
Customer support is practically nonexistent. Responses are slow, vague, or simply stop altogether. For a paid tool at this price point, this level of support is frankly unacceptable.
To be clear:
Massive translation bugs
Broken multilingual product pages
Weeks of waiting with no resolution
No real customer support
Money spent with zero accountability
This is one of the worst experiences we’ve had. The app is unreliable, the support is missing, and the overall product quality is extremely poor.
Avoid Locales.ai. A complete waste of time and money.
This app is a game-changer! It even helped me translate product metafields and some parts of Liquid code I had in my theme. The support is super professional, I recommend it!
paid basic type USD9.99/month, 5 languages can be chosed, they only can translate 1-14%， others need credit, There are 50 products in our store, they charge by words for translate, need to buy credit, If I want to translate full of our website with 5 languages, I need at least 25000000 credits, USD1=1000 credits, I need USD2500 for translate only 5 languages, it is stupid app
Thank you for your feedback. We’d like to clarify a few points for merchants considering Locales.ai.
The Basic plan includes **10,000 credits**. Additional credits are only required when the amount of content being translated exceeds the included usage. Credit consumption is based on the actual amount of content and the target language, with approximately **1–3 credits per translated word depending on the language**.
For this reason, the amount of credits required cannot be determined simply by saying that a store has 50 products. It depends on the actual amount of text contained in those products and the other store content being translated.
We’re also concerned that the figures stated in this review may be misleading. The claim of needing **25,000,000 credits ($2,500)** for a store with 50 products does not correspond to the credit calculation used by Locales.ai. Before a translation is started, the app clearly shows the content to be translated and the estimated credit usage, so merchants can see the expected cost before committing to the translation.
There is no requirement to purchase $2,500 worth of credits or to proceed with a translation after seeing the estimated usage. Merchants can review the estimate first and decide whether Locales.ai is suitable for their store.
We welcome genuine feedback about our pricing and product, but we believe it is important that the information presented in a review accurately reflects how the app and its pricing work.
A good tool, simple and intuitive, it has helped me translate the page into multiple languages in a short time and with few resources.
Not working. Always fails to auto translate. Used all the credits to do the complete site translation. The very next day the auto translation failed and i need to buy more "credits". In my Opinion a complete scam.
Paid 40€ for nothing... thanks
