Langwill：AI Language Translate
Splňuje naše nejvyšší standardy pro výkonnost, design a integraci. Zjistit více: Otevře se v novém okně
Recenze (636)
Zpřesnit
-
Podle hodnocení
Traductions catastrophiques. Par ailleurs, alors que j'étais dans une version d'essai gratuite de 3 jours, j'ai été facturé de frais d'utilisation sans avoir donné mon accord.
Bonjour,
Ici Nova de l'équipe d'assistance Channelwill.
Nous avons récemment pris connaissance de votre avis négatif (1 étoile) et nous sommes sincèrement désolés de votre expérience. Nous mettons tout en œuvre pour fournir des traductions précises et une configuration simple, et nous sommes navrés d'apprendre que le service n'a pas fonctionné comme prévu sur votre boutique.
Concernant les problèmes de traduction, sachez que nombre de nos marchands obtiennent d'excellents résultats une fois l'application correctement configurée. En effet, la configuration peut parfois nécessiter quelques ajustements en fonction du thème ou du code personnalisé. Si vous aviez contacté notre équipe d'assistance plus tôt, nous vous aurions accompagné avec plaisir, étape par étape, pour que les traductions fonctionnent correctement sur votre boutique.
Nous avons également noté votre préoccupation concernant la facturation pendant la période d'essai gratuite. Si vous souhaitez obtenir un remboursement, veuillez nous contacter directement. Nous serons ravis de vous aider et de résoudre votre problème de facturation. ❤️
Si vous souhaitez donner une autre chance à notre application, nous serons heureux de vous aider à la configurer correctement, de vous expliquer le fonctionnement des fonctionnalités et de nous assurer que les traductions s'affichent correctement à l'avenir. Votre satisfaction est notre priorité et nous tenons à rectifier la situation. 😊
Merci et à bientôt pour nous aider davantage.
Ze vertalen het goed, app werkt OK. Alleen de tekst wordt op de server van Langwill gehouden en ze geven het niet vrij. Het is een lock in. Mijn advies: kies voor de native app van Shopify
Hallo,
Dit is Kim van het Langwill Support Team. Bedankt dat u de tijd heeft genomen om uw feedback met ons te delen. Wij waarderen uw opmerkingen en begrijpen uw zorgen.
We zijn blij te horen dat u de vertalingen nauwkeurig vindt en dat de app goed voor u werkt. We begrijpen echter uw zorgen over gegevensopslag en -toegang. Bij Langwill geven we prioriteit aan de privacy en veiligheid van gebruikers en we werken voortdurend aan het verbeteren van onze service om ervoor te zorgen dat deze voldoet aan de hoogste normen van transparantie en gebruikerscontrole. We onderzoeken actief mogelijkheden om meer flexibiliteit te bieden rond gegevenstoegang, en uw input is van onschatbare waarde om ons te helpen bij het vormgeven van toekomstige updates.
Dat gezegd hebbende, respecteren we uw aanbeveling om andere oplossingen te overwegen, zoals de native app van Shopify, en waarderen we uw mening. We streven er altijd naar om te verbeteren en de best mogelijke ervaring te bieden, en uw feedback speelt een belangrijke rol in dat proces.
Als u besluit om ons nog een kans te geven of als u nog vragen heeft, aarzel dan niet om contact met ons op te nemen. We staan klaar om u te helpen!
Met vriendelijke groet,
Kim|Langwill Team
Almost good, but there are always problems coming up.
I currently get random symbols/words showing up on the site, which are not listed in the translations list. They just appear on the site. You cant fix it. And the support is not very rushed to fixed it since it has been a week of a random word in my navigation which they didn't fix. I always get we will pass it to the team and let you know. But no one let me know anything and the problem persists.
The automatic translation is bad. And I am a bit afraid to pay for the AI translation plan seeing how half working the app already it.
The glossary also works halfway.
The manual translations get overwritten, or just dont save at all.
Maybe writting this review gets me faster support because we already spent too much time going back and forth with this app.
Really Great Support! I didn't know that I would be charged automatically once I reach my credit limit. So I got charged extra. When I got to know about this, I uninstalled it, but I still got charged. After contacting the support team, they refunded me. That's really wonderful. Once I grow, I may use their app again. Thanks!
Thank you so much for your kind words! 🌸 We truly appreciate your understanding and are glad our support team was able to assist you with the refund. We completely understand how billing limits can be confusing at times, and we’re happy we could resolve it quickly for you. We’d love to have you back once your business grows — our team will always be here to support you! 💪✨
Best Regard,
Nova| Langwill Support Team
Terrible translations, worse than the simple browser translations. We got this app for the glossary feature but it is useless if the regular translations are bad.
Promotes itself as "AI" but only the top tier has the option.
Does not offer options to have photos based off of store language...
We've been using this for a year and we are so glad to move away from them.
Hi Ashish,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the translations and features did not meet your expectations.
We understand how important accurate translations and seamless multilingual experiences are, especially when it comes to presenting your store professionally to a global audience. Your feedback regarding the quality of translations, the glossary feature, and AI functionality has been noted with great concern.
We’re continuously working to improve our services, and your input helps us identify areas that need the most attention. While it’s unfortunate that you’ve decided to move on, we’d still love to learn more about your specific pain points so we can improve not only for future users but possibly for you, should you reconsider us in the future.
If you’re open to it, we’d appreciate the opportunity to schedule a quick call or exchange more details via email.
Looking forward to your feedback.
Be Careful — Unexpected Charges Despite Free Trial Offer
I installed this app today hoping to try it out, as they clearly advertise a 2-day free trial and only $1 for the first month. I initially selected the Grows plan, and then switched to the Premium plan — all within 30 minutes of installation.
During this short time, I was twice prompted to approve a $1 charge, which I accepted, thinking this was part of the offer. But right after that, unexpected charges started hitting my card. First $49, then $72, and then more charges followed until there was no money left on the card.
I still don't understand how this happened, especially when I never intended to go beyond the trial period. This experience was extremely disappointing and stressful.
I do not recommend installing this app. Be very cautious with their pricing and payment system.
Excellent support, I needed to place the language and currency switching widget in a certain place on the site, the team very quickly helped me do it exactly as I wanted. In general, I have been using the application for a long time, all functions work smoothly. Thanks guys and good luck!
Thank you so much for leaving an amazing review! We're very proud to hear that you are happy with the support, we really appreciate your feedback. We are committed to maintaining high standards in user experience from using the app.
Please feel free to send us a message anytime, we are available 24/7 to provide help.
Many thanks again!
Emma
Langwill Customer Support Team of Channelwill
Langwill is an excellent translation app for Shopify! It seamlessly integrates with my store, making it easy to provide a multilingual shopping experience for my customers. The translations are accurate, and the setup is straightforward. It's a must-have tool for any Shopify store looking to reach a global audience. Highly recommended!
Thank you so much for your glowing review! We're thrilled to hear that Langwill has been instrumental in enhancing your Shopify store's multilingual capabilities. Providing accurate translations and a seamless integration is at the core of what we aim to achieve. Should you need any further assistance or have questions, feel free to reach out. Here's to continued success in reaching a global audience! 🌟
Sophie
Langwill Customer Support of Channelwill
We have been using the app for 2 years + and despite that we had some serious issues in a times but the team was always there to support us and do what they can to sort them out.
And also the team will make you feel like you are a family member not a customer and they are ready to support you all the way they can. this is what kept us using the app till now.
The app also is very useful and easy and the team is working continuously to improve it. I would highly recommend Langwill for anyone who want a long term success.
Thank you Langwill team.
Hello there,
We're truly sorry to hear about your experience and the impact it has had on your business. 😔 Please accept our sincerest apologies for the recurring issues you've encountered, especially the recent one that has severely affected your customer experience.
We understand the frustration and inconvenience caused by the ongoing issue with the second language feature, which is critical to your website's functionality. It's deeply concerning to us that despite our team's efforts, the problem persists, leading to lost customers and a decrease in reliability perception.
Please know that we take your feedback seriously, and our team is diligently working to resolve this issue as quickly as possible. We acknowledge the urgency and importance of fixing it to restore your website's functionality and regain your customers' trust.
We appreciate your patience and understanding during this challenging time. If there's anything specific you'd like to share or if you have any further concerns, please don't hesitate to reach out. We remain committed to providing you with the best possible service and ensuring that your experience with our app improves.
Thank you for your continued support, and we sincerely apologize for any inconvenience caused.
Best Regards,
Sophie | Etranslate Support Team
I am truly impressed with the quality of translation and the service provided. The response time was swift, and the communication was clear throughout. Despite encountering some compatibility issues between the template and the app, the team's prompt replies and patient efforts over the course of a few days successfully resolved my problem. This experience has instilled in me a strong inclination and confidence to continue using this app indefinitely! Once again, thank you for your assistance.
We are overwhelmed to hear your wonderful feedback! Thank you so much for taking time to leave a review! 😊 We are happy to know that you are impressed with the quality of translation and the service that we provide. Our team will continue to strive to give you the best possible service we can give. Thank you for supporting Etranslate. Feel free to reach out if you ever need assistance – we're here to support you all the way! 👏🌟
Best regards,
Kim|Etranslate Support Team
