Langwill：AI Language Translate

非常感谢您写下如此精彩的评价和暖心的留言！💙 得知我们的团队能够迅速为您提供帮助，并让退款流程顺利无忧，我们感到由衷的高兴。

您在整个过程中表现出的耐心与理解对我们意义重大。我们也很高兴一切都比预期更早完成了！

我们衷心感谢您对 Langwill 的持续信任和推荐。我们将继续竭尽全力，为您提供快速、专业且贴心的支持。感谢您选择 Langwill！🙌

此致，

Kim
CWILL Langwill 支持团队

Hi there,

Thank you for taking the time to share your feedback and for trying Langwill. We truly appreciate your kind words about our one-click translation feature. We're glad to hear you found it effortless and convenient, and we're sorry that the word credit cost prevented you from completing your translations.

We also understand your concern regarding API key support. At the moment, Langwill does not support API key integration on any plan. We genuinely appreciate your suggestion, as feedback like yours helps us understand which features are most valuable to our users.

We'd love the opportunity to assist you further. If you're willing to give Langwill another try, simply reinstall the app and let us know. Our development team can review your store, calculate the total word count, and provide an estimate of the word credits required to complete all of your translations, so you'll have a clear understanding of the translation requirements before proceeding.

Thank you again for your honest feedback. We truly value your input and hope to have the opportunity to provide you with a better experience. If you have any questions or need any assistance, please don't hesitate to reach out—we're always happy to help.

Sophie|Langwill Customer Support of CWILL

Hello There,

This is Kim from the Langwill Support Team of CWILL. 🌹

Thank you for taking the time to share your honest feedback. We truly appreciate you recognizing the responsiveness of our support team, and we’re sorry to hear that the experience with locating untranslated content and image translations has been frustrating for you.

We understand how time-consuming it can be to search through multiple entries after theme changes, especially when managing a growing store. Your feedback about improving searchability, navigation, and the overall interface is valuable, and we’ve shared these points with our product team for further review.

Regarding translated images, processing times can sometimes vary depending on theme structure and Shopify synchronization, but we understand the delay can impact workflow efficiency.

We appreciate that you’ve continued using the app despite these challenges, and we’d still love the opportunity to improve your experience.

If you’re open to it, please reach out to our support team with specific examples of the untranslated entries or workflows causing the most difficulty so we can investigate possible optimizations or workarounds for your store setup.

Best Regards,

Kim|Langwill Support Team of CWILL

Thank you so much for your kind review! 🌟 We’re delighted to hear that you had a great experience with our customer support and that our team was able to respond quickly. Your feedback means a lot to us and motivates our team to continue providing fast, helpful, and friendly support. 💙

We truly appreciate your support and look forward to assisting you again in the future!

Best Regards,

Kim| Langwill Support Team of CWILL

We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.

Thanks again!

Nova|Langwill Customer Support of CWILL

感谢您的反馈！很高兴得知翻译功能能很好地满足您的需求。

我们理解您对定价的顾虑，并衷心感谢您分享您的想法。我们持续致力于提升翻译质量、性能及整体价值，以确保客户获得最佳体验。

您的反馈对我们非常宝贵，我们将在此评估定价及未来改进方案时予以充分考虑。感谢您选择我们的应用，并支持我们的持续发展！

此致，

Kim|CWILL Langwill 支持团队

Hi Jannek Gordon,

I’m really sorry to hear about your experience, and I completely understand how frustrating this must have been for you. It was never our intention to cause confusion or make the process feel unfair.

I want to sincerely apologize for the unexpected charges and the lack of clarity around the translation feature. Your feedback is incredibly important, and we’re taking it seriously as we work on improving both the app and how we communicate pricing.

With our previous conversation through customer service, we were able to walk you through the words that needed to be translated and explain how much word credit was required in total. We also customized a word credit package specifically for your needs to help reduce the cost as much as possible.

To make this right, we’ve processed a refund of $194 to your account. Once completed on your end, you should see the amount reflected in your original payment method shortly.

We hope that through our communication, we are now on the same page and everything has been clearly and comprehensively explained. We truly apologize for how this situation made you feel, and we appreciate your patience in giving us the chance to correct it.

If there’s anything else we can do for you, please don’t hesitate to let us know.❤️

Looking forward for your reply. ❤️

Hello KOLEKTO,

We are delighted to have you here! Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day!

Best Regards,
Shermelia | Etranslate

Hello Rune-Jakobsen Design,

Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!

Cheers!🥂

Best regards,
Etranslate Team

Hello Optihook,

Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!

Cheers!🥂

Best regards,
Etranslate Team