Langwill：AI Language Translate
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Good App!! And great customer service. Ruby and Shermelia are fantastic and very friendly. I highly recommend this app.
Hello giveemotion,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team
El trato del personal es genial, Ellyssa me atendió genial y super rápido. La aplicación de traducción funciona muy bien.
Hola Tablyer delantales,
¡¡¡Muchas gracias por su aprobación y estamos muy contentos de que esté satisfecho con nuestra aplicación y nuestro servicio!!!🤩
¡Siempre estamos aquí si necesita nuestra ayuda o si hay algo en lo que podamos ayudarlo!
¡Salud!🥂
Saludos,
Etranslate Team
Shermelia
was amazing, quick assisting me with great support and solutions.
I'm very excited to see this app perform on my store
Hello MAOMA ART,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team
I've had around 10 questions ever since I've used this app, and live chat has been amazing. It has amazing functions and great people behind it.
Han sido muy coopeartivos con un problemas que hemos tenido. La integración con nuestro tema ha sido imposible pero no han ayudado a buscar una solución.
Hola Cafide Pets,
¡¡¡Muchas gracias por su aprobación y estamos muy contentos de que esté satisfecho con nuestra aplicación y nuestro servicio!!!🤩
¡Siempre estamos aquí si necesita nuestra ayuda o si hay algo en lo que podamos ayudarlo!
¡Salud!🥂
Saludos,
Etranslate Team
We are having some issues translating some external apps of our website and the customer service team are being really helpful, always willing to help. I am nicely surprise to be honest. Ellyssa has been great.
Hello there,
Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day
Best Regards,
Mark| Etranslate
Sin duda lo mejor el equipo de atención al cliente, siempre te responden muy rápido. En cuanto al resto, les costó un poco solucionarme un problema que arrastré varios meses pero finalmente lo resolvieron. A causa de mi nuevo theme, el idioma español no actualizaba el contenido, pero finalmente pudieron solucionármelo.
Hola tickets.footballhost,
¡¡¡Muchas gracias por su aprobación y estamos muy contentos de que esté satisfecho con nuestra aplicación y nuestro servicio!!!🤩
¡Siempre estamos aquí si necesita nuestra ayuda o si hay algo en lo que podamos ayudarlo!
¡Salud!🥂
Saludos,
Etranslate Team
BUENISIMA, LA ATENCION AL CLIENTE ESTRAORDINARIA.
MUY AMABLES Y SERVICIALES. DE MOMENTO LES DOY 5 ESTRELLAS
Hola Iqon Collection,
¡¡¡Muchas gracias por su aprobación y estamos muy contentos de que esté satisfecho con nuestra aplicación y nuestro servicio!!!🤩
¡Siempre estamos aquí si necesita nuestra ayuda o si hay algo en lo que podamos ayudarlo!
¡Salud!🥂
Saludos cordiales,
Etranslate Team
fast support, quick response and easy help and guideline to solution
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.
Thanks again!
Sophie|Langwill Customer Support of CWILL
Dangerous for brand image – Zero context awareness
I installed this app expecting smart, context-aware AI translations, but the results were disastrous and unprofessional. I run a jewelry store, and the translations were completely literal, missing the context entirely:
Embarrassing Menu Errors: It translated jewelry "Cuffs" to "Esposas" (Handcuffs/Wives), "Outlet" to "Salida" (Physical Exit Door), and items to "Juguetes" (Children's Toys).
Grammar & Tone Issues: The text constantly switches between formal ("usted") and informal ("tú") within the same paragraph. It also fails basic gender agreement rules (using masculine adjectives for feminine nouns like "joyas").
If I have to manually rewrite every single line to avoid scaring off customers with broken Spanish, there is no point in paying for this app. The free native Shopify tools do a better job than this. Not recommended for professional stores.
Hello Ana,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had and fully understand how critical accurate, context-aware translations are for a professional jewelry store.
After reviewing your case, we identified that the translations were generated using a basic translation engine, which can result in literal wording, tone inconsistencies, and grammar issues when industry-specific context is required. We also confirmed that glossary rules only apply to new translations and require a full retranslation to take effect.
We take your feedback seriously and are actively improving how we communicate glossary usage, tone consistency, and translation context to prevent similar issues in the future. Our team has since reset your translation quota and provided additional credits so you can retranslate your store with improved accuracy.
We truly appreciate you bringing this to our attention. Feedback like yours helps us improve our product and better serve professional merchants. If you decide to revisit the app, our support team is always here to assist and ensure a smoother experience.
Best Regards,
Nona| Langwill Customer Support Team
