Langwill：AI Language Translate

Hi Jannek Gordon,

I’m really sorry to hear about your experience, and I completely understand how frustrating this must have been for you. It was never our intention to cause confusion or make the process feel unfair.

I want to sincerely apologize for the unexpected charges and the lack of clarity around the translation feature. Your feedback is incredibly important, and we’re taking it seriously as we work on improving both the app and how we communicate pricing.

With our previous conversation through customer service, we were able to walk you through the words that needed to be translated and explain how much word credit was required in total. We also customized a word credit package specifically for your needs to help reduce the cost as much as possible.

To make this right, we’ve processed a refund of $194 to your account. Once completed on your end, you should see the amount reflected in your original payment method shortly.

We hope that through our communication, we are now on the same page and everything has been clearly and comprehensively explained. We truly apologize for how this situation made you feel, and we appreciate your patience in giving us the chance to correct it.

If there’s anything else we can do for you, please don’t hesitate to let us know.❤️

Looking forward for your reply. ❤️

Hello there,

This is Sophie from Langwill Support. Thank you so much for your feedback and for using our app! 💞

We're glad to hear you find the app helpful. We also appreciate your note about the UI being a bit confusing when updating content on the site. We're continuously working to improve the user experience, and your insights are incredibly valuable in helping us do that.

If you have specific suggestions or examples of where the UI felt unclear, we'd love to hear them. Your input can help us make improvements that benefit all users.

Thanks again for taking the time to share your thoughts! 🌹

Best Regards,
Sophie|Langwill Customer Support

Hi Gidion,❤️

This is Nova again from Langwill Suppport Team of Channelwill. 💕Thank you for your thoughtful review and for sharing your experience with the app. We’re really glad to hear that I was able to help you get everything set up and running smoothly.❤️

We’re always looking for ways to improve, so if there’s anything we can do to make your experience even better, please don’t hesitate to let us know. Your feedback means a lot to us. ❤️

Thanks again for your support! ☺️

Thank you so much for taking the time to leave an amazing review! We're very glad to hear that you are happy with the app and the customer support. We really appreciate your feedback, we promise to continue to provide high standards in user experience from the platform.

Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to provide assistance.

Thank you again!

Best regards,

Emma
Langwill Customer Support Team

Thank you so much for your kind words! 😊 We're thrilled to hear that you're enjoying the app and our customer support. If you ever need any assistance, we're always here to help! 🚀✨

Thank you for choosing Langwill!

Best regards,

Kim|Langwill Customer Support

嬉しいお言葉をありがとうございます！😊 サポートが充実しており、カスタマイズも使いやすいとのことで嬉しいです。何かお困りのことがありましたら、お気軽にお声がけください。喜んでお手伝いします！🚀

よろしくお願いします、

キム|ラングウィルサポート

¡Gracias por tu comentario! 😊 Nos alegra saber que estás satisfecho con nuestro servicio de atención al cliente. Siempre estamos aquí para ayudarte con lo que necesites. ¡No dudes en contactarnos si tienes más preguntas! 🙌

Saludos cordiales,

Kim|Equipo de soporte de Langwill

Vielen Dank für Ihre positive Bewertung 😊 Es freut uns sehr zu hören, dass Sie mit der kompetenten und freundlichen Beratung durch Nova zufrieden sind. Ihr Feedback motiviert uns, weiterhin unser Bestes zu geben. Sollten Sie weitere Fragen oder Anliegen haben, können Sie sich jederzeit gerne an uns wenden.

Sophie|Langwill Kundenbetreuung von Channelwill

Thank you so much for your kind words! 😊

We’re delighted to hear that you had a positive experience with our team and that Nova was able to resolve your issues efficiently. Your feedback motivates us to continue delivering excellent service.

If you have any further questions or need assistance, feel free to reach out. We’re always here to help!

Best regards,

Kim|Langwill Support Team of Channelwill

Thank you for your wonderful feedback! We're glad to hear that Langwill app is meeting your multilingual needs perfectly. Kim and the support team truly appreciate your kind words and are always here to assist you promptly whenever needed. Thanks again for choosing us!

Best Regards,

Kim|Langwill Support Team of Channelwill