Langwill：AI Language Translate

Thank you so much for your kind words! We’re delighted to know that you found our support prompt and knowledgeable. Your satisfaction is our top priority.

Best Regards,

Kim|Langwill Support Team

Thank you so much for your kind words! We’re thrilled to hear that the app is making your store translations easier and more efficient. Our team is always here to help, and we’re so glad to know you’re happy with your experience.

If you ever need anything, don’t hesitate to reach out!

Best regards,

Kim|Langwill Support Team

Thank you very much for taking the time to send us 5-stars. We value your feedback. We are happy that we were able to help and provide the support that you need. ❤️

Please feel free to send us a message as you need support.
We are available 24/7 to help out.

We promise to continue to do best effort and drive the best possible solutions.

Thank you again! ☺️

Emma
Langwill Customer Support of Channelwill
https://www.channelwill.com/

Thank you very much for taking the time to leave a review and share your kind words. We are glad that we were able to help and assist you.

Your feedback mean a lot to us. ❤️

Kindly feel free to reach out to us as you need support.
We are available 24/7 to take the opportunities in providing the best user experience possible for everyone.

Thank you again! ☺️

Sophie
Langwill Customer Support Team of Channewill.

"Tack så mycket för din recension! Vi är glada att höra att allt fungerar som önskat och att du är nöjd med vår support. Tveka inte att kontakta oss om du behöver hjälp i framtiden!"

Bästa hälsningar,

Kim|Langwill Support Team

Thank you so much for your amazing review! We're thrilled to hear that you're enjoying the app and finding the translations accurate and the features powerful and customizable.

Our support team truly appreciates your kind words—it means a lot to us that you’ve noticed the effort we put into making sure every user gets the help they need.

Thanks again for your recommendation and support. We're here whenever you need us!

Warm regards,

Kim|Willdesk Team

Thank you very much for taking the time to leave a review and share your kind words. We are glad that we were able to help and assist you.

Your feedback mean a lot to us. ❤️

Kindly feel free to reach out to us as you need support.
We are available 24/7 to take the opportunities in providing the best user experience possible for everyone.

Thank you again! ☺️

Emma
Langwill Customer Support Team of Channewill.

Hi Jannek Gordon,

I’m really sorry to hear about your experience, and I completely understand how frustrating this must have been for you. It was never our intention to cause confusion or make the process feel unfair.

I want to sincerely apologize for the unexpected charges and the lack of clarity around the translation feature. Your feedback is incredibly important, and we’re taking it seriously as we work on improving both the app and how we communicate pricing.

With our previous conversation through customer service, we were able to walk you through the words that needed to be translated and explain how much word credit was required in total. We also customized a word credit package specifically for your needs to help reduce the cost as much as possible.

To make this right, we’ve processed a refund of $194 to your account. Once completed on your end, you should see the amount reflected in your original payment method shortly.

We hope that through our communication, we are now on the same page and everything has been clearly and comprehensively explained. We truly apologize for how this situation made you feel, and we appreciate your patience in giving us the chance to correct it.

If there’s anything else we can do for you, please don’t hesitate to let us know.❤️

Looking forward for your reply. ❤️

Merci d'avoir pris le temps de nous envoyer vos 5 étoiles ! Nous sommes ravis que vous soyez satisfaits de l'assistance que vous avez reçue. Nous apprécions vraiment vos commentaires. Nous ferons toujours de notre mieux pour améliorer l'expérience des utilisateurs de l'application.

N'hésitez pas à nous envoyer un message à tout moment si vous avez des questions ou des suggestions. Nous sommes disponibles 24 heures sur 24 et 7 jours sur 7 pour vous aider.

Nous vous remercions encore une fois !

Emma
Langwill Customer Support Team of Channelwill

Hello there,

This is Sophie from Langwill Support. Thank you so much for your feedback and for using our app! 💞

We're glad to hear you find the app helpful. We also appreciate your note about the UI being a bit confusing when updating content on the site. We're continuously working to improve the user experience, and your insights are incredibly valuable in helping us do that.

If you have specific suggestions or examples of where the UI felt unclear, we'd love to hear them. Your input can help us make improvements that benefit all users.

Thanks again for taking the time to share your thoughts! 🌹

Best Regards,
Sophie|Langwill Customer Support