Langwill:AI Language Translate
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I am using this app from a very beginning it's available on Shopify and I see how it has evolved over time. I really like how it works, the interface is very clear, now you can even search for the words you are missing without going through everything to find an incorrect or missing part. support is extremely helpful! Even if somethings does not update automatically, they will have a look for you and fix it fast. They helped me many times. Very reliable app and great support!
We started using this app on one of our stores for testing purposes. We needed a solution for all our bilingual stores and not being able to make the customer's experience easy was stressing us. After trying E-Translate and experience their customer support we just stopped looking for another option. They are simply the best! They are always there for us to accommodate to our needs and they are always updating the app to make it better. They are truly a good partner to have.
I have just changed my review after using this app for one week with growth plan.
most of the products pages was wrongly translate or partially translate.
I received only promises without any action from customer service to solve these issues, however, no action by their end. The main problem, app is not accurate, it shows that all pages were translated and actually it was not translated. I will not recommend this app to anybody except if you have a lot of time you would like to waste.
Hello FigureArt Store,
Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. We deeply apologize for the inconvenience, we will keep improving our app for your better experience. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help.
Best Regards,
Etranslate Team
Fantastic support. Had some different issues and support (Ruby+Shermelia) is always there for you, very patient helping you through your problems. Such a great thing with online 24/7 chat support. The app itself could use a bit more in usability, as many translations are just ranged in a non readable text/numbers line, so you have to guess which line is for which translation.
Update: I was told that the data they receive is not allowing them to make it different, so not a problem with the app.
Hello Optihook,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team
I am extremely satisfied with this app and with the support team. I have a bilingual site and use this app for manual translations. The app meets all my needs. Moreover, whenever there is an issue, the support team provides quick support. Very recently, I had a small issue and reached out to them. Shermelia, from the support team, quickly addressed my concern and escalated it to the developers. She then followed up with me once the issue was resolved. A big thank you goes out to them for the excellent service!
Hello Papille Urbaine,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team
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I am very happy with this app considering the capabilities against the price; it's free and awesome.
I wanted to give 10 stars but I recently faced few challenges after I added some additional apps on my site:
* can NOT translate tabs and Buttons in the product page
* can NOT translate the announcement bar or messages created by other Apps
I know there are limitations and I am not a developer, but I am sure that the ETranslate team is clever enough and has extra extra excellent support.
Also, Please give us the capability to change the flag in Arabic; There are many countries that use Arabic Language but obviously not same flag...
Hi there,
Thank you for your trust. The points you mentioned are consistent with what we think. Actually they are in our plan. We are working hard to make these features closer.
We are welcome for users' opinion and idea. Hope we can bring you a better experience soon.
Everything went smooth for 3 days until now. I can't enter this app in my admin panel. After clicking "Language Translate + Currency" in my Installed apps section I see only blank fields and no notifications about what the problem is. My Console throws the folowing: [Error] Failed to load resource: the server responded with a status of 404 () (b586642f998bddcd4329cdfe9076ba7e.jpg, line 0)
[Error] Unrecognized Content-Security-Policy directive 'worker-src'. [Error] SyntaxError: Unexpected token '<' (anonymous function) (shopify.bec9e5ae.chunk.js:1)
[Error] SyntaxError: Unexpected token '<' (anonymous function) (react.e6de7e41.chunk.js:1)
Hi there,
We are so sorry that we didn't bring you a good user experience!
Our dev has solved this issue for several hours, and thank you so much for your error details, and it really helped us to solve the issue! : )
We are working on providing a better experience to you, and an agent has contacted you, looking forward to your reply~
Best regards,
ETranslate team
A l'inverse de ce qui est dit l'application ne gere pas les avis de judgeme. En plus si vous avez des article sans variantes il affichera (et traduira) les case de variantes!!!!
Donc pour les produits sans variante vous aurez quand même le selecteur de variantes qui s'affichera sur les pages traduite avec marqué "Titre" et "titre par défaut". J'ai essayé de regler cela avec le SAV mais aucune solutio acceptable ne m'as été proposé si ce n'es d'exporter tout mes produits et changer cela manuellement (a refaire à chaque fois que vous faites un nouveau porduits).
Pareil pour les avis, je devais les exporter, les faire passer avec une autre application pour ensuite les réinjecter dans l'app de traduction... Et naturellement opération à refaire à chaque fois... Si vous avez uniquement des produits avec des variantes et que vous n'utilisez pas judgeme pourquoi pas (même si l'interface est pas très intuitive) mais sinon fuyez
Bonjour La Magie du Naturel,
Merci pour vos précieux commentaires.
Nous sommes vraiment désolés d'apprendre votre récente expérience avec nous. Il est regrettable de savoir que vos attentes n'ont pas été satisfaites. Nous allons sûrement résoudre tous vos problèmes et nous assurer que vous êtes satisfait de nos services.
Nous sommes disponibles 24h/24 et 7j/7, vous pouvez toujours nous contacter via le chat en direct ou par e-mail : etranslate@uppercommerce.com
disponible sur votre compte. Nous affectons un responsable du support pour enquêter et résoudre votre problème.
Encore une fois, je m'excuse pour la gêne occasionnée et je tiens également à vous assurer que vous êtes notre précieux utilisateur et nous veillerons à ce que vous soyez ravi de nos services.
Sincères salutations
Équipe d'assistance ETranslate
I installed Etranslate app in Dec 2021, and if I rate Etranslate app 1 month ago, I will rate it 5 stars, because Etranslate app was very useful. Auto-translate worked well, also I can translate manual, and the auto-switch language based on geolocation made customers easier to view our site. Also, the support team helps me with many things in online conversation 24/7. Anything about Etranslate is perfect until 5 days ago when I need to update a new version following an App request. - the auto-switch language does not work. I emailed the support team 2 times ( 8 days and 6 days ago) but nobody replies to me. I request support in 24/7 conversation, she told me "the auto-switch language function is supported to automatically change the language according to the browser language" - not by geolocation. But I still see Etranslate's description that "Etranslate allows to auto-switch language and currency based on visitors' geolocation. Let customers shop seamlessly" on the Shopify app store. - I bought 30.000 words, but just 7 minutes later, my credit only is 10.000 words, and 2 minutes later, just is 800 words although I turn off all auto-translate. I ask in 24/7 conversation at that moment, she told me she will check Etranslate dev but nothing happened although 7 days have passed.
Hi Tiny Ink,
We are so sorry that we didn't bring you a good user experience!
There is already an agent who contacted you to solve your issue, looking forward to your reply!
Deeply apologize to you again!
Best regards,
ETranslate team