Langwill：AI Language Translate

This app is completely trash; even the so-called they call AI is also useless. We found thousands of errors on our website after installing just one language. You have to solve all the errors manually, or you have to hire an expensive team of developers to solve all the errors. Their customer support is really awful. They will only note the error you're facing and inform you to be contacted in 24 hours, but you'll not be contacted, nor will the problem be solved even if you've purchased the most expensive plan from their list. I wish there could be an option to submit 0 star because a 1-star review will still be a good appreciation to them. I wasted $16 because there was no trial for a premium plan. Yesterday night I received an email from google search console stating my website has 1000+ 404 errors, this app generated 1000+ links on our website, and all links are causing problems in our website SEO as well. One more thing i would like to mention here, 5 days ago i asked their customer support so solve some of the errors in their app, and they reset their application for us. All the work which was done by our developer and translator specialist was lost after resetting the app by them. I asked them about this and what their answer was. "Sorry, I do apologize for the inconvenience," and done.

This is literally the worst app ever. We translate into Japanese and we know that the AI translations are usually wrong so we translated the entire website manually. However, since the begining of this year (2023) the app has been acting weird like there is a bug in the system or something. We manually translate everything meaning there should be no errors, however when we click save, the translation appears at a totally random place on our website that we did NOT put it! We have reached out to customer service multiple times and they have not been able to solve our problem. Everytime all they say it "we need to talk to the developers" then after a couple days they get back to me resolving that one text or one page that was an error without fixing the ACTUAL problem so everytime we even touch the app our whole website gets messed up and past translations that were correct before disappear somewhere or a random translation ends up in the craziest places on our website. Since we do manual translation, all we asked customer service to do was to just simply TRANSLATE/MIRROR exactly what we type. After struggling with this for months and months and getting super frustrated, but thinking that all the work we did on the manual translations is gone, we decided to give up on this app because it is hopeless.

I like this app a lot, very helpful and detailed. There are some minor issues when searching phrases, also when trying to translate on mobile sometimes the words I type in the target language disappear when I click save or even when I click space, on desktop it works fine. But overall the app is great.
I'd love to have more word limit than 2000 words for manual translation on the free plan, email template alone is over 3000 words because of the layout code. I'd also suggest that codes not be counted as translated words since they are the same in both languages.
There's also the issue of translating tabs and sentences from other apps on the store, some apps got recently supported but only in paid plans (which is reasonable) but only a few apps are supported so far.
I don't feel I have full control over the position of the language selector especially on mobile phone view, though I think there's the option to add a code but I don't want to mess things up. I like that you added more flags for Arabic, nice touch and I noticed it in the update! :) With that being said, I highly appreciate the free plan and can only imagine the effort put to make it so detailed and easy to use!
Great app, thank you.
I'd like to add that they have great customer service. Very friendly and responsive, they've been very helpful to me. Thank you for your efforts!

Not working app. I do not recommend this app. Yes it is free, but not working. Waste of my time sorry

Customer service is top notch, app is great. Can't complain about anything other than my own amateurism :)

BUENISIMA, LA ATENCION AL CLIENTE ESTRAORDINARIA.
MUY AMABLES Y SERVICIALES. DE MOMENTO LES DOY 5 ESTRELLAS

Lier, it will cost $2 per 10,000 words, only free for first 300k words, they only told this after you chat with them

Very helpful service. Got help for the external Shopify app very fast. Would recommend the ET Language Translate app.

I belive it will work great after small manual corerctions :) Thank you for so great support, that I was able to fix your translator on our web site.

Inconvenient to use also seems to be not free
Every time you click on the link for more credits it opens a chat window with a representative who does not quite understand what you want