Langwill: Translate 多言語翻訳&通貨換算
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
レビュー (636)
絞り込む
-
評価順
My experience with this app has been highly disappointing. Despite opting for the highest plan, the translations provided are often outdated and incomplete for various countries. The promised auto-update feature is non-functional, forcing me to manually synchronize content daily across 20 countries. Despite reaching out to customer service over 50 times, the issue persists, with the response consistently claiming their developers are addressing it.
Recently, the app introduced an update limiting the number of words that can be translated without additional payment, a significant drawback not disclosed during subscription. This, coupled with an exorbitant monthly fee, makes the overall service feel like a rip-off. I am effectively paying for a service that falls short of its promises and now comes with additional restrictions on translations. I strongly advise others to avoid the hassle and explore alternative solutions.
We sincerely apologize for the disappointment you've faced with our app. Your feedback about outdated translations and the non-functional auto-update feature is invaluable, and we're actively addressing these issues with our development team.
Regarding the recent update on word limits, we apologize for any oversight in communication. Your concerns are noted, and we're working to improve transparency about updates affecting our users.
We understand the frustration, and we're committed to making things right. If you're open to it, please reach out to us at so we can discuss your specific concerns and work towards a resolution.
Thank you for your patience, and we hope to have the opportunity to improve your experience.
Best regards,
Maiadel // Etranslate Customer Support
service client inutile, le glossaire ( qui m'est necesseraire) ne fonctionne pas , 2 mois a essayer de trouver une solution avec le service client , pour rien. a chaque fois je dois leur réexpliquer le problème , on me dit que l'on me recontactera sous x jours , on ne me recontacte jamais, et quand je le fais on ne m'apporte aucune solution.. en gros on paie pour un service qui ne fonctionne pas. très mécontente!
Bonjour à tous,
Nous nous excusons sincèrement pour la frustration et les désagréments que vous avez subis avec notre service clientèle et les problèmes que vous avez rencontrés avec la fonction glossaire. Nous comprenons l'importance d'un service fonctionnel et regrettons profondément de ne pas avoir répondu à vos attentes. 😥
Vos commentaires nous sont précieux et nous tenons à vous assurer que nous prenons cette question au sérieux. Nous recherchons activement la cause profonde du problème afin de mettre en œuvre une solution permanente. Nous reconnaissons que le retard important dans la résolution du problème et le manque de communication efficace de notre part n'ont pas été à la hauteur des normes de service que nous nous efforçons de fournir. 🌹
Une fois encore, nous vous présentons nos excuses pour les désagréments que vous avez subis et nous nous engageons à faire en sorte que vos préoccupations soient résolues de manière satisfaisante. Nous vous remercions d'avoir porté ce problème à notre attention et nous apprécions votre patience pendant que nous nous efforçons de rectifier la situation. 🤗
Si vous avez d'autres détails à nous communiquer ou d'autres préoccupations, n'hésitez pas à nous contacter directement. 😊💓
Je vous prie d'agréer, Madame, l'expression de mes salutations distinguées,
Sophie | Etranslate Support
Eine sehr übersichtliche Translate App mit individuellen Funktionen und einem schnellen und hilfreichen Service. Jeder im Team bei ETranslate versucht dir zu helfen wenn Probleme auftauchen. Auch der Preis für diesen Service ist im Gegensatz zu anderen angemessen günstig.
Nur kleine Verbesserungen sind noch nötig um die App zu Perfektion zu gestalten:
- Die Funktionen der Auto- Übersetzungen sind super. Doch sind bei einigen Sprachen Verbesserungen vorzunehmen, damit Kunden auch eine korrekte Grammatik in der Sprache lesen können. Vor allem in der Sprache deutsch und Portugiesisch.
Die App macht genau das was beschrieben wurde, mit vielen netten Funktionen und individuellen Anpassungen auch zur SEO Optimierung.
Klare Empfehlung für die App!
Vielen Dank für Ihre ausführliche und hilfreiche Bewertung unserer Translate App! 😊 Wir schätzen Ihr positives Feedback und Ihr Engagement, um uns bei der Verbesserung unserer Dienste zu unterstützen.
Wir nehmen Ihre Anmerkungen zu Herzen und arbeiten daran, die von Ihnen genannten Verbesserungsvorschläge umzusetzen, insbesondere die Bestätigungsschritte, um versehentliche Übersetzungen zu verhindern und die Grammatik in Deutsch und Portugiesisch zu optimieren.
Wir freuen uns, dass Sie mit den Funktionen und individuellen Anpassungen der App zufrieden sind, insbesondere in Bezug auf die SEO-Optimierung. Wir werden hart daran arbeiten, die von Ihnen genannten Updates durchzuführen, und hoffen, beim nächsten Mal 5 Sterne von Ihnen zu verdienen. Vielen Dank für Ihre klare Empfehlung! 💫🌟
- Sophie
Using it for the switcher. Looks great but there are some limitations, such as sizing.
Thank you for sharing your experience with us. It's good to hear that the switcher looks great, but I understand that the sizing limitations can be frustrating. Have you tried reaching out to the manufacturer or support team to see if there are any solutions or workarounds for this issue? They may be able to provide some helpful tips or suggestions.
-Joewelyn 🌹
-Sophie🌹
Their currency converter for Euro doesn't show the right price for EU countries whereas others work with no issue.
I contacted them regarding the issue, and they said that they will look into it if I grant them access to my website. They send invitations with unnecessary access request such as Orders, Customers, Discounts which they do NOT need access to fix the issue. When I choose not to grant these permissions, they basically tell me that they cannot fix it.
It's important to be cautious because these apps may collect your data and either use it or sell it to third-party organizations to generate revenue. I strongly advise against providing access to your private data.
Hello There,
We apologize for the inconvenience caused by the malfunctioning currency converter. We would like to offer our assistance in resolving the issue promptly. We understand that our team may require access to investigate the issue, however, we apologize for any confusion caused by our representative's request for unnecessary access to Orders, Customers, and Discounts. Rest assured that we will take appropriate action regarding this matter.💗
We have sent you a new access request that only requires the necessary information to resolve the issue. We have also sent you an email for further discussion on the matter. We hope to resolve this issue and reconnect with you soon.
Thank you for considering Etranslate as your translation partner, and we assure you of our commitment to providing timely and professional assistance.
Best regards,
Nona|Etranslate Team
The app is good, straightforward and costumer service really helpful. I use it only for currency conversion, and there was an issue with it but customer service was fast to reply to me and in a few hours they solved the issue.
Thank you for your feedback! We are happy to hear that our app has been helpful for your currency conversion needs and that our customer service was able to quickly resolve any issues you had. We appreciate your business and hope to continue providing you with great service in the future. Let us know if you have any other feedback or concerns.
- Sophie 💖
This app is rubbish, I chose the 19.99 per month plan. As a result, the translation language can never be accessed, no matter how to shut down and restart, or refresh. Image translation can only translate media sources, not details pages. Asking customer service is a waste of time. They don't listen to what the customer's question is and answer it randomly. I'm so annoyed at wasting an afternoon of my time. The bill is still there after uninstalling it. I am currently contacting Shopify to cancel the bill
Thank you for bringing this issue to our attention. We apologize for the inconvenience and frustration you experienced with our translation app. We take customer feedback seriously and will work to address the issues you mentioned, including improving our customer service. We understand that you are seeking to cancel the bill through Shopify and we will ensure that this is processed promptly. Again, we apologize for any inconvenience caused and appreciate your feedback.
-nona
We would like to thank the support team of Langwill. They have been very helpful, professional, and kind. We truly appreciate their great service and support.
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.
Thanks again!
Sophie|Langwill Customer Support of CWILL
Customer service was patient, and it was a very pleasant experience.
Thank you very much for taking the time to leave us a review! We really appreciate your feedback! 🌟 We are glad that you are happy with the app and the service.
We promise to continue to strive in providing the best user experience possible.
Thank you again!
Emma
Langwill Customer Support of CWILL
Kim from the support team was amazing! She helped me quickly and made everything very smooth and easy. I really appreciate her great support!
Thank you! 😊 We’re happy to know you had a good experience! Your feedback means a lot to us. If you have any other concerns, please feel free to message us anytime.
Best Regards,
Sophie|Langwill Support Team
