Langwill：AI Language Translate
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Shermelia helped me more than good with the ETRANSLATE app! She helped me with the appearence of the other language. Her help is great.
Hello Mauré,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team
So so happy with Shermelia's explanations and advice. And loved the fact she helped out where I got stuck. So many less frustrations because of her. Thank you!
Hello Marmelstein,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
ETranslate team
It's a great app. It translated my website good. The customer service were very helpful, Fast reply. Thank you very everything. I would recommend this app to everyone!
Hi, friends at LAHMIDI,
Thank you so much for your trust and kindness! We are so glad that you can ask us for help! Your words will drive us to do better and provide you with better service!
Wish you all the best!😘
Sincerely,
Etranslate team
Goed en snel geholpen toen ik hulp nodig had. Kan het alleen niet vergelijken met een andere vertalingsapp omdat ik geen andere geprobeerd heb en voorlopig ook niet nodig heb.
Hallo RiTiNi Parfum,
We vinden het geweldig dat je hier bent! Bedankt voor het delen van uw ervaring met ons. Het is ons een genoegen om onze gewaardeerde gebruikers de best mogelijke service te bieden. Laat het ons weten als we je verder kunnen helpen, je kunt ons bereiken via livechat of e-mail, we zijn 24/7 beschikbaar om je te helpen. We kijken uit naar de volgende keer dat we u weer van dienst kunnen zijn. Nog een prettige dag!
Beste wensen,
Shermelia | Etranslate
I had some issues making the language selector work at first, but I reached out to Shermelia from Customer Service and she has helped me so good! Shermelia and the development team managed to fix the problem very quickly. Would definitely recommend this app.
Hello K-Beauty Store,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team
Dangerous for brand image – Zero context awareness
I installed this app expecting smart, context-aware AI translations, but the results were disastrous and unprofessional. I run a jewelry store, and the translations were completely literal, missing the context entirely:
Embarrassing Menu Errors: It translated jewelry "Cuffs" to "Esposas" (Handcuffs/Wives), "Outlet" to "Salida" (Physical Exit Door), and items to "Juguetes" (Children's Toys).
Grammar & Tone Issues: The text constantly switches between formal ("usted") and informal ("tú") within the same paragraph. It also fails basic gender agreement rules (using masculine adjectives for feminine nouns like "joyas").
If I have to manually rewrite every single line to avoid scaring off customers with broken Spanish, there is no point in paying for this app. The free native Shopify tools do a better job than this. Not recommended for professional stores.
Hello Ana,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had and fully understand how critical accurate, context-aware translations are for a professional jewelry store.
After reviewing your case, we identified that the translations were generated using a basic translation engine, which can result in literal wording, tone inconsistencies, and grammar issues when industry-specific context is required. We also confirmed that glossary rules only apply to new translations and require a full retranslation to take effect.
We take your feedback seriously and are actively improving how we communicate glossary usage, tone consistency, and translation context to prevent similar issues in the future. Our team has since reset your translation quota and provided additional credits so you can retranslate your store with improved accuracy.
We truly appreciate you bringing this to our attention. Feedback like yours helps us improve our product and better serve professional merchants. If you decide to revisit the app, our support team is always here to assist and ensure a smoother experience.
Best Regards,
Nona| Langwill Customer Support Team
fast support, quick response and easy help and guideline to solution
We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.
Thanks again!
Sophie|Langwill Customer Support of CWILL
Traductions catastrophiques. Par ailleurs, alors que j'étais dans une version d'essai gratuite de 3 jours, j'ai été facturé de frais d'utilisation sans avoir donné mon accord.
Bonjour,
Ici Nova de l'équipe d'assistance Channelwill.
Nous avons récemment pris connaissance de votre avis négatif (1 étoile) et nous sommes sincèrement désolés de votre expérience. Nous mettons tout en œuvre pour fournir des traductions précises et une configuration simple, et nous sommes navrés d'apprendre que le service n'a pas fonctionné comme prévu sur votre boutique.
Concernant les problèmes de traduction, sachez que nombre de nos marchands obtiennent d'excellents résultats une fois l'application correctement configurée. En effet, la configuration peut parfois nécessiter quelques ajustements en fonction du thème ou du code personnalisé. Si vous aviez contacté notre équipe d'assistance plus tôt, nous vous aurions accompagné avec plaisir, étape par étape, pour que les traductions fonctionnent correctement sur votre boutique.
Nous avons également noté votre préoccupation concernant la facturation pendant la période d'essai gratuite. Si vous souhaitez obtenir un remboursement, veuillez nous contacter directement. Nous serons ravis de vous aider et de résoudre votre problème de facturation. ❤️
Si vous souhaitez donner une autre chance à notre application, nous serons heureux de vous aider à la configurer correctement, de vous expliquer le fonctionnement des fonctionnalités et de nous assurer que les traductions s'affichent correctement à l'avenir. Votre satisfaction est notre priorité et nous tenons à rectifier la situation. 😊
Merci et à bientôt pour nous aider davantage.
Almost good, but there are always problems coming up.
I currently get random symbols/words showing up on the site, which are not listed in the translations list. They just appear on the site. You cant fix it. And the support is not very rushed to fixed it since it has been a week of a random word in my navigation which they didn't fix. I always get we will pass it to the team and let you know. But no one let me know anything and the problem persists.
The automatic translation is bad. And I am a bit afraid to pay for the AI translation plan seeing how half working the app already it.
The glossary also works halfway.
The manual translations get overwritten, or just dont save at all.
Maybe writting this review gets me faster support because we already spent too much time going back and forth with this app.
Really Great Support! I didn't know that I would be charged automatically once I reach my credit limit. So I got charged extra. When I got to know about this, I uninstalled it, but I still got charged. After contacting the support team, they refunded me. That's really wonderful. Once I grow, I may use their app again. Thanks!
Thank you so much for your kind words! 🌸 We truly appreciate your understanding and are glad our support team was able to assist you with the refund. We completely understand how billing limits can be confusing at times, and we’re happy we could resolve it quickly for you. We’d love to have you back once your business grows — our team will always be here to support you! 💪✨
Best Regard,
Nova| Langwill Support Team
