Locksmith
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We have been extremely happy with the Locksmith app. We've used it to show/hide collections based on customer type and location. We've used it for 7 years without a hitch and the customer service is the best. It's very easy to use and very flexible. Their customer service is friendly, understanding, even intuitive.
I used this app to help manage a protected storefront for a client, and not only did it do everything we wanted and more but the staff managing this app are INSANELY resourceful and a major help in almost every regard. If you're on the fence on if you should subscribe for a certain feature, it is absolutely worth it!
This app is truly extraordinary. This helped hide certain products AND VARIENTS from customers who were not supposed to see/order them. In addition it allowed me to completely lock down my site so no one could get in to purchase products unless I had sent them a invite and allowed them to browse the site. I love this app!
Avoid this app at all costs. We set it up and unfortunately it did not meet our needs. We disabled the app per their instructions and then deleted it. On our busiest shopping day of the year their app was still holding our collections hostage and I had to pay for a subscription to go in and shut it down. Beyond disappointed.
Hello!
I'm very sorry for the hassle you experienced here. I'm not 100% sure how things transpired, but according to our records this store didn't have an active subscription at the time, and the trial period ran out more than 10 days before. Locksmith would have been suspended at that point, and so your keys wouldn't work to open any locks.
Locksmith does have an uninstall process to remove its code from your theme, and that can be initiated by disabling the app on the settings page, or by clicking the Remove Locksmith button on the Help page. No subscription is required for these actions, but Locksmith does need to be authorized to complete them.
We definitely don't want to cause your store issues in this way, but we do aim to make sure we don't surprise you by opening up all of your locked content in any situation. We want to you know, 100%, that your locked areas are being opened up to the public. That's why the locks stay locked until you disable them.
Again, I know that situation wasn't ideal, to say the least, and I'm sorry for the confusion and issue.
Looking into your account, I do see that you still have an active subscription to Locksmith. I can't cancel that for you, but you can do that by removing the app from your Apps list. At the time of this writing, you have no locks in place, and so Locksmith has no code in your theme, so it's safe to do so.
If/when you do, be sure to send us a message and we'll issue a refund for that charge. We're here at team@uselocksmith.com, so just let us know. ❤️
Best regards,
Ken
I used this app to create private viewing sections for my customers.
I have created different access for different customers.
It is great to create additional value. It also connects with mailchimp and klaviyoo but not ominsend. I wish it did.
I would like to to allow access to say "people who purchased X" that would really help.
the best support! very prompt. they even built me some custom locks that work like a dream. I honestly thought they would give me some generic response and just send me a file to figure out how to build my locks. but nope! the support team literally coded specific locks I needed in addition to their standard locks. Amazing. Highly recommend!!
This app has done exactly what we needed it to do - making certain products and pages visible to select customers only. I found it very simple to set up. We're in the process of building another site and will be using it for that one too. I think the thing that stands out most for me is the amazing support the team offers - fast, helpful replies that cover queries thoroughly.
I never write reviews but I had to for this. I've used Locksmith for around seven years. I've never had a problem, I've always received a fast and friendly response, and I never worry whether Locksmith will work. I best compliment I can give Locksmith is that I don't think about Locksmith. If there's a problem — it's not Locksmith. Thank you for making stuff with so much integrity!
Locksmith is a versatile solution to any number of shop challenges that involve one shop that offers different experiences for different users. For our store, we use Locksmith to help our customers buy inventory from different warehouse locations. Not only is the app simple to use but if you need further support or customization, the Locksmith team is smart, responsive, and easy to work with.
Holy crap, this app solved so many headaches for me!
I can create free versions of products that don't show up in 'All Products' or store Search results, without touching any code.
I also plan to use this app for product versions only visible to Wholesale customers.
The language, care and vibe present in the App's presentation and interface adds a nice human touch, too.
Brilliant work folks! A++++
Love,
RambleTree
www.RambleTree.net
