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The App works very nice and does what we want, only 4 Stars because the pricing depends on the Shopify subscription and not on functionality.
But the BSS Support especially Emma is absolutly great
I found this app via Shopify Customer Service who recommended it for my particular situation for which it has been a great fit. We are a small gourmet cheese shop that also has a catering arm to our business supplying unwrap and serve party platters that are made to order. We are lucky to also be partnered with some local businesses who order the platters and I needed them to see some offerings that I am not able to offer to the public. This app allows them to log in and only they now see those offerings. And Jennie was super helpful in getting me set up and then troubleshooting some of the issues I was having initially. I very much appreciated her prompt responses and thorough explanations.
My one issue with the app is that I personally found the verbiage within the app to be unintuitive and a bit confusing at times. I also was unable to find a good detailed explanation of various functions which was frustrating as I tried to figure out what various rules and such accomplished. So improving the tutorials and instructions within the app itself would be helpful, in my opinion.
But I am still very happy with the app's performance and the great customer service I received from Jennie and would therefore definitely recommend it.
Thank you for your 4-star rating!
We are delighted to know that the app can fit your particular needs. Our team works hard to provide great customer service that you have appreciated. Thank you for recommending the app and for your input about the tutorials and instructions. We appreciate your honest feedback.
Hopefully, we can assist you much more so as to help you revise your experience!
Thanks for Mida, who helped us to quickly solve the hide price issues!
Thank you so much for such a valuable review.
However, since you left a 4-star review, it seems like you haven't been 100% satisfied with our app and support yet. Hope that you can provide us some more feedback so that we can assist much further and revise your experience.
Looking forward to hearing from you again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Emma & the tech guy were great. Quickly fixed issue and showed how to do so. Thank you.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. However, leaving a 4-star review seems like you are not fully satisfied with our app yet. Hopefully, we will have more chance to help you utilize our app the best for your business and help you revise your experience with the app.
If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Great app, dose exactly what it says it dose. Also the help is top quality and time efficient.
Thank you so much for such a valuable review.
However, since you left a 4-star review, it seems like you haven't been 100% satisfied with our app. Hope that you can provide us some more feedback so that we can assist much further and revise your experience.
Looking forward to hearing from you again at "support-sbc@bsscommerce.com".
At first, it was a bit tricky to get the Shopify app to work on our webshop, but June was very helpful in getting the app installed correctly. It is very useful to us now.
Thank you so much for your 5 star rating and for your kind words!
We are so glad June was able to help getting the Shopify app up and running for you, and that it has been useful to you.
We really appreciate your feedback!
Great customer service that helped us resolve our issues in a timely fashion.
App works really well. Would be five stars if they were available during the same ours as the States
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
So far it seems to be working well. We only need one section of our store to be password-protected so the $5/month Pro plan is doable for us. Their staff members have been very responsive to my questions.
The only reason I did not give 5 stars is because of the time zone difference, so you only get a reply once a day and late at night. But that's personally OK with me because every time we've had an issue, we log in in the morning and the correct answer is always waiting for us. They have always been able to solve our issues
Thank you for your rating! We are pleased to hear that you are satisfied with the prompt responses from our staff. We always strive to provide an efficient service and are glad that you have experienced the same.
