BSS B2B Lock, Login & Password
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Lena was awesome today. She was patient and helpful. I will be teaching out for her guidance again.
It’s great to hear Lena was able to support you today! 😊 We’ll share your feedback with Lena and the team. We’re always happy to have you reach out whenever you need a hand, and we’ll do our best to support you along the way!
Very satisfied with the prompt service, and everything we’ve received help with works perfectly.
Thank you for the feedback! 😊 We’re glad everything is working as expected and that our team could get things sorted for you quickly.
If anything comes up as you continue using BSS, just reach out to us. We’ll be happy to help!
I’m very satisfied with the support I received. The agent was quick, attentive, and genuinely interested in understanding our needs and finding the right solutions. I truly appreciated feeling heard throughout the process. Everything was handled professionally, and I will definitely contact the team again if I need further assistance in the future.
We’re really glad to hear you felt heard and well supported throughout the process. Understanding what each store actually needs is important to us, so it’s great to know our team was able to work through it with you in a thoughtful way.
Thank you for trusting BSS, and whenever you need us again, the team will be here to help ❤️!
Perfect! Support was very quick and solved my issue instantly.
Glad we could get this sorted for you so quickly! We know how important it is to keep things moving, so it’s great to hear the issue was resolved right away.
Thanks for choosing BSS, and we’ll be here whenever you need a hand again ❤️
IM HAVING TROUBLE WITH THE APP, I HAVE UNINSTALLED IT AND SOMEHOW IT HAS MY WEBSITE STILL BLOCKED FROM MY CUSTOMERS!
We’re really sorry to hear that your customers are still unable to access your website after uninstalling the app. We understand how serious and frustrating this can be, especially when it directly affects your storefront.
Please know that our Support Team has already reached out to you directly via email to investigate this with you. We’re committed to looking into the issue carefully, identifying what is still affecting your storefront, and helping you get your website back to normal as quickly as possible.
We’d really appreciate the opportunity to work with you and resolve this properly. Please check your email and reply to our team so we can continue assisting you directly.
This app has been crucial to our B2B setup and helped solve issues that other apps could not. Ines has offered wonderful customer service and helped solve all of our problems quickly and efficiently. She's the best!
amazing team, always answer quickly and solving every issue or question perfectly. thanks
Thank you so much for your kind words! ❤️ We’re truly happy to hear that our team has been able to support you quickly and effectively. Your feedback means a lot to us and motivates the whole team to keep doing our best. We really appreciate your trust and support!
Accidentally deleted all my locks, and support was able to restore within hours, which was very impressive, considering it was almost midnight their time on a Friday night. Alena was my support rep, and super helpful!
Thank you so much for sharing this wonderful feedback! ❤️ We’re so glad Alena and our Support Team were able to restore your locks quickly and help get everything back on track, even late on a Friday night.
We truly appreciate your kind words and recognition of Alena’s support. We’ll be sure to share your feedback with her and the team. It means a lot to us!
The support team is very helpful and quick to respond. They updated a lock page design quickly! We've really grown to love this app as it accomplishes a lot that we look for regarding locking down pages.
Really appreciate the fast support. Lux responded quickly and explained everything clearly and patiently. The speedy, helpful replies were a huge help — thank you!
Thank you for taking the time to share this! It’s wonderful to hear that Lux was able to make things easier for you with quick responses and clear guidance. We know how valuable it is to get the right answers when you need them, so we’re really glad our support could be helpful. We’ll make sure Lux sees your kind words! 🙌
