CWILL: Loyalty Program Rewards
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Support: 5/5 very responsive
Features: 5/5 more on the roadmap
Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background)
Overall: 4,8/5 -> very good app!
Hi there,
Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates.
Best regards,
Trustoo Loyalty Team
Unfortunately their customer support is unable to understand some simple queries which wasted 2 days going around in circles talking to him.
The customer support experience plus, their app having a few limitations we decided to mak a change to a new provider.
Hello Dope Skin Co,
Thank you for your feedback. We are so sorry to hear about your experience and truly appreciate you sharing it with us.
We understand how frustrating it must have been to feel that your questions were not clearly understood, and we sincerely apologize for the inconvenience caused. Providing clear and efficient support is very important to us, and we take your comments seriously.
Following your feedback, we arranged for a manager to connect with you directly, and we’re glad that most of your concerns have since been addressed. We’ll continue working on improving our support experience to ensure better clarity and efficiency moving forward.
We also want to thank you for your suggestion regarding the referral page. We value your input, and our development team is already investigating this feature. We’ll be sure to keep you updated once it becomes available.
If you ever consider revisiting TrustWILL Loyalty, we would be more than happy to support you and ensure a smoother experience. In the meantime, please don’t hesitate to reach out if you need anything.
Thank you for your understanding and trust!
Best regards,
TrustWILL Loyalty Team
We’ve been using Trustoo on our Shopify store and are truly impressed with both the functionality and ease of use. The app integrates seamlessly and offers all the features we need to manage and display reviews effectively. What really stands out is the support team — they respond incredibly fast and always provide clear, step-by-step instructions that make everything easy to understand. Highly recommended!
Hello,
Thank you so much for your kind words! We’re thrilled to hear that TrustWill has been helping you manage and display reviews smoothly on your Shopify store. It’s wonderful to know that our support team could assist you effectively and make things easy to understand — we always aim to provide clear guidance so our merchants can get the most out of the app.
Your recommendation means a lot to us, and we look forward to continuing to support you and your store!
Best regards,
TrustWILL Loyalty Support Team | Channelwill
いつも細かく丁寧に教えてくださいます。日本語に翻訳して使っていますが、ところどころ不自然な日本語なため意味がわからないところがあります。こちら少し調節して欲しいです。
お客様へのポイントのリマインドメールですが、現在は30日前と3日前です。
経験上お客様へリマインドメールを送るタイミングで一番効率がいいのは、7日前、3日前、当日の3回です。
こちらアップデートしてもらえると大変助かります。
ご親切なレビューをいただき、誠にありがとうございます！ご説明が問題解決に役立ったと伺い、大変嬉しく思います。初めてご利用の際は多少の不安は当然のことですが、ご安心ください。いつでもサポートさせていただきます。ご質問やお困りごとがございましたら、お気軽にお問い合わせください。いつでも喜んでお手伝いさせていただきます。
Best regards,
Cassie | Loloyal Support Team
Excellent App with Great Support!
We've been using Loloyal for our vape store, and it's been a great experience so far. The referral system is easy to set up and works smoothly. It helped us launch a smart “refer and save” campaign that both attracts new customers and rewards existing ones, win-win!
Their support team is super responsive and always ready to help, even if it takes a bit of back and forth. The integration with Klaviyo is useful, and the ability to customize the loyalty and rewards setup makes it very flexible.
There’s still some room for improvement (like syncing more referral data into Klaviyo), but overall, it’s a powerful tool that adds real value to our store. Highly recommended if you’re serious about customer retention and word-of-mouth growth!
Thank you so much for your kind words and detailed feedback! We're happy to hear that Loloyal has been a great fit for your store and that you’re enjoying the referral system and flexibility of the app.
We truly appreciate you highlighting areas for improvement, like syncing more referral data into Klaviyo. Your insights are valuable to us as we continue to enhance the app.
If you have any other suggestions on how we can improve and ensure you have the best possible experience, we’d love to hear them. And as always, feel free to reach out if you need any assistance—we’re here to help!
Best regards,
Cassie | Loloyal Support Team
Awesome App! We've been using it for several years now. The customer support is great! Customers love the points system, both online and offline.
Thank you so much for your support over the years! We're thrilled to hear that you and your customers are enjoying the points system and that our customer support has met your expectations. If you ever need any assistance, we're always here to help!
Best Regards,
Cassie | Loloyal Support Team
Love the app and support! I compare to 3-4 others loyalty app and this app is the more suitable for us as we need multilanguage and also I love how we can customize a lot of things including moving the floating widget, etc. Thank you again for the support.
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our support team. Ensuring that our users can connect with a real person for assistance is very important to us. If you need any further help, feel free to reach out anytime!
Best Regards,
Cassie|Loloyal Support Team of Channelwill
Support is perfect - fast answers with screenshots to better understand options to fix problems. App is easy to use and can be edited/customized for my needs. Definitely suggest. So far I have tried reward program. Next I will use VIP program and test it out.
Hello! 👋🏼
Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that you found our support helpful and that the app meets your needs.
It’s great to know you’re enjoying the reward program, and we’re excited for you to try the VIP program next. We believe it will add even more value to your experience.
If you have any questions or need assistance as you explore these options, please don’t hesitate to reach out. We’re here to help!
Thank you again for your recommendation!
Best Regards,
Nova|Loloyal Support Team of Channelwill
Excellent service. Quick response time. I had some issue with my theme and this application, making it very slow and not fully functional. I was on the brink of uninstalling it and trying another service, but they fixed the issue in less than a few days and now the application is working perfectly on my store. Very impressed.
Thank you for your kind words and for giving us the opportunity to resolve the issue! We're glad to hear that our team was able to quickly fix the problem and get everything running smoothly for your store. We’re committed to providing excellent support and ensuring our app works seamlessly for you. If you need any further assistance or have suggestions, we’re always here to help!
Best Regards,
Sophie|Loloyal Support Team of Channelwill
This one is so much better than SMILE
I’ve been a SMILE user for two years, and this software not only has all the features that SMILE offers, but it also includes many that SMILE lacks. The interface is more user-friendly and smooth, and both the widget and launcher are outstanding and easy to customize. The best part is the price—it’s very reasonable. Another important point is the customer service, which is excellent! Although they don’t claim to be available 24/7, they often respond almost immediately.
If you’re still using SMILE, now is the time to switch to this app, it is Easier than you think to migrate(I spent more than one year to make this decision). They will carefully help you transfer your user data and ensure everything is done correctly.
One final suggestion: during the transfer, it would be great if the VIP tiers, points, and birthday information could all be handled in a single document. This might prevent any issues with the VIP tiers.
5 stars definitely.
Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you find our app to be a superior alternative to SMILE, and that you appreciate the user-friendly interface, customizable features, and reasonable pricing.
We're especially glad that our customer service has met your expectations, and we’ll certainly take your suggestion about handling VIP tiers, points, and birthday information during transfers into account to improve our service further.
Your 5-star rating means a lot to us, and we're grateful for your support. If you ever need anything, we're always here to assist you!
Best regards,
Kim|Loloyal Support Team of Channelwill
