Loop Returns & Exchanges

We have been using Loop for a few years now. Although the product has proved great for our team, customers and company- what makes us loyal to Loop is their account management and IT teams. Whenever we have a question, are experiencing something out of the norm, or need assistance implementing a new feature; Rachel (our account manager) and her team are immediate to take care of us and do it completely and efficiently. Thank you Rachel & Loop!!

Overall - Does the basics, but not a great value. Good option for a mid-sized business, but if you are smaller I'd go for something cheaper and if you are bigger, I'd go for something a bit more comprehensive. Pros:
+ Return Portal UI is clean and works well
+ No issues with Shopify sync and does reduce workload vs. manual processing of returns and exchanges Cons
+ Fairly expensive for what is ultimately a pretty simple service
+ The whole concept of reducing refunds vs. exchanges is just marketing. It truly does nothing in this regard. In fact we saw our refund % go up significantly since installing Loop
+ We pay a couple hundred bucks per month and I don't like how miserly they are with features; e.g. we can see certain analytics but they restrict the ability to see basic stuff like product refunds until we upgrade to the next tier (I understand SAAS pricing but the way they do it feels just cheap)
+ Customer support is mostly a disaster. The team is nice but it seems like they're completely overwhelmed. We've had an issue syncing with ShareaSale and it's legitimately been 2.5 months since we raised it. If we send an email, it usually takes about a week to get a reply. We've followed up maybe 5-10 times on this issue alone, which is of course super frustrating to do when there's a million other things to keep track of.

The most disgusting experience we have ever had working with any app or any company in nearly 10 years of business. DO NOT SIGN ON TO LOOP. They will coerce you in to a 12 month contract up-front. The reason they do so is apparent once you download the app. Nearly one month later, my own team dedicating hours each and every day - the app is still not installed. It is the most complicated and convoluted procedure. The only support you receive is essentially to figure it out for yourself. Any complaints or queries are dismissed. Their service is disgusting. Their app is a rip-off that doesn't function. DO NOT MAKE THE SAME MISTAKE WE DID. We have since downloaded a cheaper app that we installed within 30 minutes, and had a live chat customer service function that was absolutely helpful. BEWARE - Loop will rip you off.

Rece was very helpful. My concern was resolved right away.

Simple to use. Easy to set up. Very cost friendly. Highly recommend!

Very Professional

super helpful

They have pretty solid customer service.

thanks Rece

Exceptional Customer Service