Loop Returns & Exchanges

I recently reached out to Loop to check about the connection process when updating our Shopify theme. Their customer service was incredibly helpful and quick getting back to me. They explained things thoroughly, sent links to support docs, and checked my specific site to make sure things were in good shape. Their support docs were better than many apps' docs' I have used, and the responses were so fast. Thanks Loop for being such a great Shopify app!!

When it comes to features, ease of integration, app compatibility, and upsell opportunity, Loop is a superior option. They're often adding new features which is great. One feature I'd suggest for them to improve though is a live chat or better technical support. Most recently, we did have excellent support from Wendy, the Merchant Success Manager, however the majority of my experience with Loop post onboarding has been through a ticketing system that sends self help links with limited information for us to navigate with confidence so I hope more enhancements are added in that area.

The worst customer service EVER.

Waiting days to get unhelpful response.

They are priced well over similar solutions so you'd expect to get at least decent service...

Apart from service -
1. solution itself not very different from other RMAs
2. set up was quite difficult with no onboarding support.
3. Draconian pricing model - you get "punished" for exceeding your limit ending up paying extremely high charges.

We've been with Loop since the early days, it changed the game for us and our returns process as a whole.

A fantastic product with fantastic customer support!

I'd highly recommend Loop for any store looking to streamline returns in a super-efficient way!

Our business relies on Loop for all our returns and exchanges globally across 6 regions. The app is seamless to integrate, easy to use and integral to providing our customers with the experience that we've built our brand on. Couldn't recommend higher.

Loop definitely helped us level-up our Returns Process across our two brands and six stores. Having a streamlined process that is largely automated has saved us so much time and resources. Onboarding and ongoing support has been incredibly handy. Glad we jumped on board.

Amazing and seamless process. Lindsey provided us with the best guidance and overcame all of the issues we were having immediately with just one conference call, catering to all needs. The support is top notch, highly recommended using Loop for all your returns and exchange needs.

We've been using Loop for almost 3 years. They cover most, if not all, options we would ever need for our store. Their "Shop Now" and "Instant Exchange" features are awesome. It was an easy initial set up and very low maintenance upkeep. Our Merchant Success Manager, Jackie, is amazing. Jackie is friendly, helpful, and gets to the bottom of any questions we ask. The ability to offer our customers a bonus credit towards a new order or their Store Credit refund, has been a game changer. Our partnership has been great!

Loop has been extremely helpful in simplifying our return process. The app is very user friendly and straight forward. Loop has saved our team countless hours by allowing us to implement an automated return process. Their support staff is also excellent. Can't recommend them enough!

We've been on the platform since 2022 and it has been very easy to navigate and improve our customer experience with returns! Customer service is always ready to assist and super helpful whenever we need to tailor or tweak our returns portal. Very satisfied and excited to see what other exciting things the platform can bring to our customer experience!