Loop Returns & Exchanges

Loop is the worst company we have worked with in 11 years running Peppermayo.com. Their prices are exorbitant, 3x their competitors, like ReturnGo and their support is the worst we have ever experienced.

From experience, all the bells and whistle they sell does NOTHING to improve the refund rate. We were using Aftership before Loop and on Aftership, we only offered Gift Card and Refund and the refund rate was still lower than on Loop.

They will change their coding to cause your refund to grow 100% month on month with no notice.

They will hold you hostage to renew your agreement, be very very careful with the overage fees, where your per return rate will be $1.50 and overages will be $4.50. They won't alert you that you have gone over and let you accumulate your overage fees then before renew, they will say, pay $30,000 in overages or renew.

Their sales and support are arrogant and unhelpful.

Absolutely not worth 3x competitor, DO NOT USE. Use a platform like ReturnGo instead.

We can't express enough how Loop has revolutionized our entire return process at our clothing store. This app is an absolute game-changer!

From the moment we integrated Loop into our operations, it was like a breath of fresh air. Gone are the days of tedious manual returns. Loop streamlined everything seamlessly, providing us with an efficient and user-friendly system that our team and customers adore.

The app's interface is incredibly intuitive and easy to navigate, making it a breeze to process returns and exchanges.

What truly sets Loop apart is its outstanding customer support. Whenever we've had a question or encountered an issue, their team has been prompt, friendly, and incredibly helpful. They truly care about their clients and go above and beyond to ensure a smooth experience.

Thank you, Loop, for creating such an exceptional app that has transformed the way we handle returns. You've earned our enthusiastic five-star rating and our sincere gratitude. Keep up the incredible work!

Loop was the exact Returns / Exchange platform that we were looking for. As a small team of two, manually responding to @info emails just to quickly provide someone a return label was very inefficient. Our Onboarding Rep, Adam, was also extremely helpful and gave us genuine industry standard advice, and pointed out some discrepancies in our T&C.
As I'm sure most of us Shopify admins know, managing Exchanges in the Shopify platform is such a headache. It's either a return for refund, or you are messing around with manual inventory adjustments and sending Shipping labels from 3rd party shipping apps. Loop comes in and does exactly what you'd expect and makes the process easy, and all in the 'Orders' page. Our customers seem to appreciate it too, we rarely get a hiccup with Loop, and if we do, it was often a customer input mistake.

Do be prepared to sign up for the top two pricing levels though for the best experience. The lowest pricing options are petty limited, and you'll find that out pretty quickly.

We are a small business that is growing fast. We recently migrated from WooCommerce to Shopify Plus in order to have access to cleaner and more effective e-commerce tools and the ability to more easily scale. Loop was one of the major influencers in our decision to switch. I am not a web developer but I do all of the web backend work myself. Of all the apps that I have used so far in Shopify (and probably including Shopify itself), I think that Loop offered the most comprehensive and easy-to-follow onboarding documentation. I reached out to Loop support a couple times when I got stuck or needed clarity on something and every time their support was extremely responsive, helpful, and patient (even when I was probably coming across as crabby - my own fault for trying to do too many things at once!). I was able to get Loop configured and running for the most part in just a few hours with a few tweaks here and there as the rest of the site started coming together over the next week or so. My assistant who helps with processing returns and exchanges is over the moon about how easy it is to use Loop too. We are definitely fans. Thank you for a great product and great service!

I am thrilled to share my outstanding experience with Loop, a powerful tool that has revolutionized the way I manage my business. From customizing policies and workflows to effectively reducing return ratios, Loop has been an absolute game-changer.

One of the standout features of Loop is its user-friendly interface, which made the entire process seamless and intuitive. I greatly appreciate the ease with which I can navigate and customize various aspects of the software. It has truly empowered me to tailor the platform to meet my specific needs and optimize my operations.

In addition to the exceptional software, I must commend the dedicated representatives at Loop who have been instrumental in my journey. Jackie and Ash have been invaluable in providing insightful recommendations and offering guidance to streamline my workflows and maximize efficiency. Their expertise and commitment to customer satisfaction have truly set them apart.

Loop has not only enhanced the functionality of my business but has also provided unparalleled support along the way. The level of assistance and prompt responses I have received from the Loop team have been commendable. Knowing that I have a reliable support system in place gives me peace of mind and confidence in utilizing the software to its full potential.

I cannot emphasize enough how Loop has positively impacted my business. It has surpassed my expectations, and I wholeheartedly recommend it to any business owner seeking to streamline their processes, reduce return ratios, and improve overall efficiency. Thank you, Loop, for providing an exceptional platform and top-notch customer service.

We just are onboarding Loop and so far so good!
Everything from our first meeting with our rep, Johnny, who really explained Loop in the most engaging way, to the initial phases have been exactly what we wanted. Effortless, simple and accessible!

Save your time and money and get anything else. The experience quickly went downhill once they sign you up. Customer service disappears and you're stuck with a 12 month contract for something that doesn't fully function as promised and no one to help you!

Loop has not only provided our business with the needs/wants that are crucial, but it has allowed for a much more improved customer journey with purchasing orders online. The staff at Loop is also a HUGE help when it comes to laying out our quarterly goals and roadmaps. They've been a pleasure to work with, and we love their services! It had made a massively positive impact on our business.

We have been using Loop for a few years now. Although the product has proved great for our team, customers and company- what makes us loyal to Loop is their account management and IT teams. Whenever we have a question, are experiencing something out of the norm, or need assistance implementing a new feature; Rachel (our account manager) and her team are immediate to take care of us and do it completely and efficiently. Thank you Rachel & Loop!!

Overall - Does the basics, but not a great value. Good option for a mid-sized business, but if you are smaller I'd go for something cheaper and if you are bigger, I'd go for something a bit more comprehensive. Pros:
+ Return Portal UI is clean and works well
+ No issues with Shopify sync and does reduce workload vs. manual processing of returns and exchanges Cons
+ Fairly expensive for what is ultimately a pretty simple service
+ The whole concept of reducing refunds vs. exchanges is just marketing. It truly does nothing in this regard. In fact we saw our refund % go up significantly since installing Loop
+ We pay a couple hundred bucks per month and I don't like how miserly they are with features; e.g. we can see certain analytics but they restrict the ability to see basic stuff like product refunds until we upgrade to the next tier (I understand SAAS pricing but the way they do it feels just cheap)
+ Customer support is mostly a disaster. The team is nice but it seems like they're completely overwhelmed. We've had an issue syncing with ShareaSale and it's legitimately been 2.5 months since we raised it. If we send an email, it usually takes about a week to get a reply. We've followed up maybe 5-10 times on this issue alone, which is of course super frustrating to do when there's a million other things to keep track of.