Loop Returns & Exchanges

We stated an issue with return labels. They looked into it and responded right away explaining the issue (on the courier's side, not Loop) and made sure that everything was all good to go again quickly.

The Loop CS team is very responsive and provides detailed assistance with inquiries. Highly recommended!

Clear and concise information from Rece! Easy to understand and be able to share with the customer.

Support was excellent– Friendly and knowledgeable, helping answer my questions.

Responsive and easy to collaborate with. Team members work together ensuring that all goes smoothly. Thank you, team Loop!

The Loop team were super helpful and responsive!

We love loop, and they integrated perfectly with our 3PL.

Special shoutout to Ninthuga from customer service for the great help

Rece was exceptional in giving me a solution to pull data into a report. I did give feedback stating it would be nice to have a more specific report and one was created for us in the shared folder. It will be a tool that will save our team a lot of time. Thank you for the wonderful support and assisting in finding a solution to our specific needs.

I could not test the app, because an onboarding call is mandatory. I don't need an onboarding call. It's a waste of time. Make it optional and not mandatory.

Their support is very prompt, and their team is knowledgeable and friendly!