Reviews (449)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app greatly streamlines and automates returns and exchanges, with a clean, user-friendly interface for both customers and staff. They highlight strong configuration options, advanced exchanges, custom reporting, and smooth integrations with Shopify and 3PLs. Many report fewer support tickets, time saved, and a more efficient post‑purchase experience. Support is frequently described as fast, thorough, and highly collaborative, with ongoing product improvements.
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Customer service is great - Ninthuga was very quick to answer and provided a thorough response. Very happy with Loop!
Support was prompt and very clearly explained. Was able to provide the information that was not clear from bot responses
Emma was incredibly supportive and attentive! Responded in a timely manner and directed my questions to the right person whom could clarify step by step what I needed to do in order to get the data I needed.
Fast customer service response times
The team provided fast assitance that was clear and helpful. I am always confident that the level of service provided will be top notch.
So convenient and systematic. Customer support was also superb!
The support we receive from Loop is fantastic. If ever a rare technical issue pops up, they provide quick and easy-to-manage resolutions, ensuring little customer impact on our side. Highly recommend their platform for your returns!
Great experience as Loop Team member help me restore my account quickly as I use this application for daily work tasks.
Her name was Emma Pennington
appreciate it!
Emma was responsive and helpful in getting me set up in the account!
So glad to hear Emma was able to help get you set up 🙌 Thanks for taking the time to share this!
Extremely helpful customer support team, respond incredibly quickly and are always there to help
Love hearing this, thank you for sharing 💖 Our support team will be thrilled to know that their help has been so valuable for you!
