Reviews (449)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app greatly streamlines and automates returns and exchanges, with a clean, user-friendly interface for both customers and staff. They highlight strong configuration options, advanced exchanges, custom reporting, and smooth integrations with Shopify and 3PLs. Many report fewer support tickets, time saved, and a more efficient post‑purchase experience. Support is frequently described as fast, thorough, and highly collaborative, with ongoing product improvements.
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Rece and team are amazing! Always thorough in their investigations and very quick to respond. We appreciate all the help!
Shoutout to Rece and the team, they’ll love seeing this feedback! Thanks for taking the time to share your experience with us 🙌
Loop team is always super quick to respond when I have questions and Emma and the team were able to solve my query and get me sorted. Great customer service and support!!!
This is awesome feedback, thanks so much for sharing! Emma and the team will be so glad to hear this. Love that you've had a great experience with Loop 💙
Emma is great and responded to my question quickly and thoroughly. Great customer experience although I wish they had some bonus features!
So glad Emma was able to help you out 💙 Appreciate the helpful feedback - we’re constantly working on new features that will make your experience even better!
Rece has been incredibly helpful and responsive, providing clear and satisfactory answers to every question I had. The patience, professionalism, and thorough knowledge truly stood out. Easily one of the best Support Specialists I have worked with—thank you, Rece, for making the entire experience smooth and stress-free!
Such kind words, thank you! 💙 Rece will love reading this. We’re so glad they made your experience smooth and stress-free.
Very helpful! Quick responses and easy back-and-forth till the issue is resolved. I did not have much hope emailing them, but it turned out to be a great experience with a quick resolve.
We love hearing this, thank you for sharing! Quick and helpful support is what we aim for 💙
I emailed a question about a major issue we had for getting a specific type of label. Not sure if it was even something that could be done. To my surprise it was not just answered but the steps given and care to address my follow up questions and confirm I was on the right track. I greatly appreciate true, real life help from customer service - AI can not match this service. Thank you for all your help Loop CX!
This is awesome feedback, thanks so much for sharing! We’re so glad you had such a great experience with our team, they're the best! 💙
So far really great and easy to integrate - makes returns so easy for us and the customer, and really great customer support as well, the agents respond very quickly to any questions that I have
Glad you've had a great time with Loop so far! And love hearing that our support team has made your experience even better 💙
Fast response and very helpful!
Thanks for the kind words! 🙌
Loop support is alway fantastic, they go above and beyond and their response times are always very fast.
You made our day! 😊 We're thrilled our support team has been so helpful and responsive. Here for you whenever you need us!
Amazing support and response time! CX team is super helpful and knowledgeable.
So happy to hear this 🫶 Thanks for the 5⭐️!
