Reviews (449)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app greatly streamlines and automates returns and exchanges, with a clean, user-friendly interface for both customers and staff. They highlight strong configuration options, advanced exchanges, custom reporting, and smooth integrations with Shopify and 3PLs. Many report fewer support tickets, time saved, and a more efficient post‑purchase experience. Support is frequently described as fast, thorough, and highly collaborative, with ongoing product improvements.
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Loop is a fantastic solution for easy returns. The onboarding was clearly laid out and easy to implement. Automations are easy to set up and streamline a lot of processes. Some additional reading I'd recommend when defining your policies in the app is their page on return fraud: https://www.loopreturns.com/blog/the-easy-way-to-handle-return-fraud/
We got targeted by a few fraudulent orders and the fraudsters were able to game the USPS tracking to show up as delivered without anything actually getting delivered to our store.
Their integrations with Shopify are really great, and it's nice to be able to see updates on the order status page directly in Shopify.
Thank you for sharing this review as well as our blog on fraud! 🙌
Getting to learn the product, so I will be in a better position to provide feedback in the near future.
Welcome aboard! 👋 We’re excited to have you and can’t wait to hear your thoughts as you get more familiar. Reach out anytime, we’re here to help every step of the way!
We appreciate the love! Thanks so much for taking the time to leave a review, glad you’re having a great experience with Loop 💙
