Reviews (449)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app greatly streamlines and automates returns and exchanges, with a clean, user-friendly interface for both customers and staff. They highlight strong configuration options, advanced exchanges, custom reporting, and smooth integrations with Shopify and 3PLs. Many report fewer support tickets, time saved, and a more efficient post‑purchase experience. Support is frequently described as fast, thorough, and highly collaborative, with ongoing product improvements.
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Loop has made processing return an absolute breeze and has really increased my teams productivity.
They are continuously updating various features and making these so much easier.
Love them, Love them, Love them!
Wow! Love love love hearing this! :)
CX is very responsive and quick to help!
Thank you for sharing! 🤩
LOOP makes our day-to-day processes so much easier. Special thanks to Adam N. for always being super friendly and acommodating. It's seldom that anything goes wrong with LOOP, but you can guarantee that if you need help, you've got the best that you could hope for! Thanks LOOP, and thank you Adam! We're very inspired with this level of care and service. :)
We love hearing how we're making your day-to-day processes easier! We'll be sure to pass along the kind words to Adam as well! 🙌
Rece, was so very helpful. She explained things so well with a step by step explanation. So very appreciative for her help, so that I could help my customers better with their questions. Love using LOOP!!
Thanks so much for sharing these kind words! We'll be sure to let Rece know 🙌
Super easy to set up and the customer service was awesome! Lindsey T was fantastic to deal with. Thank you Loop!
We love hearing this! Thanks for sharing and we will be sure to let Lindsey know! 🙌
We spent a stupid amount of time talking to Loop before pulling the trigger. I'm talking like 3 ish years considering it, reevaluating it, costing it out, etc. Finally, we went for it. I honestly feel stupid having taken so much time to consider it. It paid for itself easily month 1 in just reduction of customer service volume. Their onboarding guy Mike was awesome as well. Super helpful it getting it up and running.
This is the best returns app on Shopify easily. It has a super awesome customizable Returns Page, makes the entire return/exchange process super automated for the customer, and has features that help you to get more people to exchange instead of return. Their new analytics features are awesome as well! We have tried Returnly, Happy Returns, ReturnsMagic and this is the best by far!
Best RMA system on the market! Not only is it affordable but My account Managers and support team have been great. Can't wait to see all the new additions to their roadmap for 2022!
Really impressed with the returns solution by Loop, we've automated our returns system that took a huge workload off our CS teams but also if there are any issues they are super responsive with a solution. Plus they have integrations with many companies to help you in further areas.
I can't say enough positive things about the Loop Return platform, it integrates seamlessly with Shopify, has several pre-built 3rd party integrations, and importantly enough the user experience of the platform is super simple for our entire CX team. Beyond the platform itself, the team at Loop is top-notch! Everyone we've encountered and worked with has been amazing and super helpful. Our account team at Loop always goes the distance (and sometimes beyond!) for us and they are always ready and more than willing to jump into and understand the details of our business processes to ensure that our customers are always having the best possible return experience every step of the way! We consider the Loop team as a true extension of our team here at Princess Polly.
