Loop Returns & Exchanges

I concur with the observations pertaining to the set-up process, which currently involves a significant degree of manual effort and encompasses steps that may not be directly applicable to your particular store, thus potentially leading to time inefficiencies. Nevertheless, I must commend our onboarding specialist, Jess, for displaying exceptional responsiveness and attentiveness in addressing the numerous enquiries I raised throughout the onboarding phase. Notably, Jess readily accommodated my requests for assistance, going so far as to extend her availability by staying beyond regular working hours to conduct a video call, considering the geographical distance between our respective locations (Australia and the USA). While our launch of LOOP is still pending, initial assessments indicate that it holds the potential to enhance our customers' user experience and presents a straightforward interface for their utilisation.

Loop has helped make returns processing fairly seamless for our customer service team. Our account manager is responsive and helps keep us up to date on the Loop product roadmap and new features that may be of interest.

Loop is a really great platform to manage returns allowing customizations and various workflows depending on your business needs. The integration was very seamless. Our onboarding specialist, Brooke was incredibly knowledgeable and supportive throughout the integration phase. She guided us every step of the way, ensuring a smooth transition and minimizing any disruption to our operations. Her assistance made the implementation process hassle-free and efficient. Since adopting Loop, we have seen significant improvements in our returns management process. The platform's customization options allow us to tailor our workflows to match our unique requirements. This level of flexibility has been instrumental in streamlining our operations and saving us valuable time and resources. I highly recommend Loop to any business looking to enhance their returns management processes.

We can't express enough how Loop has revolutionized our entire return process at our clothing store. This app is an absolute game-changer!

From the moment we integrated Loop into our operations, it was like a breath of fresh air. Gone are the days of tedious manual returns. Loop streamlined everything seamlessly, providing us with an efficient and user-friendly system that our team and customers adore.

The app's interface is incredibly intuitive and easy to navigate, making it a breeze to process returns and exchanges.

What truly sets Loop apart is its outstanding customer support. Whenever we've had a question or encountered an issue, their team has been prompt, friendly, and incredibly helpful. They truly care about their clients and go above and beyond to ensure a smooth experience.

Thank you, Loop, for creating such an exceptional app that has transformed the way we handle returns. You've earned our enthusiastic five-star rating and our sincere gratitude. Keep up the incredible work!

We moved to LOOP and immediately saw how much our customers enjoyed the ease of the entire white glove experience with its user-friendly, no-hassle platform as it gives them an efficient, no-hassle way to process exchanges and returns. Best of all is the detailed analytics that allow us to closely monitor returns and exchanges data. As a result, we have seen increased savings and lower return rates.

Loop has been a great business to work with! Our MSM Laura is very responsive and meets with our team frequently to go over new features and answer any questions.

The app integrates seamlessly in Shopify and leaves timeline notes for our team to get a full picture of the exchange // return scenario. 5/5 for sure

We've used Loop since October 2020, and we've been pleased with its user-friendly features and continued functionality improvements. Loop keeps us informed of new capabilities and easy how-to instructions for updating settings where necessary.

Our rep, Ben, is helpful, responsive, and hands-on where assistance or help is needed. Any time we've reached out to their support team, they are friendly and provide updates and resolutions where necessary.

Thank you, Ben and team, for your continued support, additional functionality, and commitment to your users.

We have just started on the system and love the user friendly interface, its a lot easier than manually processing our exchanges and is now all stored in the one place for me to follow up on.
Very easy for customers to use too.
Jess was super helpful and very good at follow up!
Only downfall is it doesn't integrate with MYPOST business for Auspost only eparcel which didn't work for us so we have lost some features but it is still a great product.

We installed Loop in Summer, 2022 and within a few months we were able to realize the full benefit of the platform. In particular, Loop unlocked us to offer more flexible exchange options to our customers, which has helped us nearly double the amount of revenue we retained from customers that would have normally been given back in refunds.

To add, their analytics page is wonderful and allows us to track our results each month and/or dive into specific areas of interest. We've appreciated the visibility Loop has provided, and have been able to make meaningful changes to how we position our products, conduct fit education, or update our portfolio as a result.

Loop Returns made the entire support experience incredibly easy. The team was quick to respond, clear in their communication, and genuinely helpful. Great experience working with their team. I highly recommend Loop!