Reviews (449)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app greatly streamlines and automates returns and exchanges, with a clean, user-friendly interface for both customers and staff. They highlight strong configuration options, advanced exchanges, custom reporting, and smooth integrations with Shopify and 3PLs. Many report fewer support tickets, time saved, and a more efficient post‑purchase experience. Support is frequently described as fast, thorough, and highly collaborative, with ongoing product improvements.

Edited January 22, 2024

Loop has been a great resource in helping our customers with their returns and exchanges. It gives them the ability to find another item of off our website in exchange, without leaving the page! The support team and reps have been wonderful in helping us with integration and solving any issues that arise.

Three Nails Clothing
United States
Over 2 years using the app
Loop replied June 2, 2023

We love hearing how we've helped you and your customers! Thank you for this review! 🙌

June 1, 2023

I am thrilled to share my outstanding experience with Loop, a powerful tool that has revolutionized the way I manage my business. From customizing policies and workflows to effectively reducing return ratios, Loop has been an absolute game-changer.

One of the standout features of Loop is its user-friendly interface, which made the entire process seamless and intuitive. I greatly appreciate the ease with which I can navigate and customize various aspects of the software. It has truly empowered me to tailor the platform to meet my specific needs and optimize my operations.

In addition to the exceptional software, I must commend the dedicated representatives at Loop who have been instrumental in my journey. Jackie and Ash have been invaluable in providing insightful recommendations and offering guidance to streamline my workflows and maximize efficiency. Their expertise and commitment to customer satisfaction have truly set them apart.

Loop has not only enhanced the functionality of my business but has also provided unparalleled support along the way. The level of assistance and prompt responses I have received from the Loop team have been commendable. Knowing that I have a reliable support system in place gives me peace of mind and confidence in utilizing the software to its full potential.

I cannot emphasize enough how Loop has positively impacted my business. It has surpassed my expectations, and I wholeheartedly recommend it to any business owner seeking to streamline their processes, reduce return ratios, and improve overall efficiency. Thank you, Loop, for providing an exceptional platform and top-notch customer service.

Andar
United States
About 3 years using the app
Loop replied June 2, 2023

Wow! This reviewing is everything we love to hear! Thank you for being such a loyal and amazing partner to work with! 💙 🙌

June 8, 2023

Cannot fault Loop, they have made Returns so much better for us! Our onboarding manager Brooke has been perfect throughout setup and even after with any questions we have had.

Such an ease working with these guys and I can't thank them enough!

PJJ

Progress JJ Europe
United Kingdom
4 months using the app
Loop replied June 12, 2023

Thanks for sharing your great experience with us! We'll be sure to share your review with Brooke! 🙌

June 15, 2023

Loop is an incredible platform for returns/exchanges. Our Merchant Success Manager, Ash is the absolute best. I recommend this app 10/10.

Rumored
United States
Almost 2 years using the app
Loop replied June 16, 2023

We love to hear this! Thanks for sharing!

June 19, 2023

Onboarding was super easy. Taylor was very helpful and made the transition to using Loop seamless. Looking forward to using the app

Superare Fight Shop
United States
25 days using the app
Loop replied June 20, 2023

We're thrilled to be working with you! Thanks for sharing! 💙

April 22, 2026

Support team is quick to resolve issues.

Dirty Birdy
United States
About 1 year using the app
May 29, 2024

Loop is fantastic! It has all the features we want and some that we didn't even know we needed! The Workflow feature helped us become way more efficient. Definitely worth the price of the app.

Tate + Yoko
Canada
About 2 years using the app
Loop replied June 20, 2024

Thank you for your positive feedback and ongoing support over the past few years!

We're delighted to hear that Loop has all the features you need and more ⭐️ 💙

April 8, 2026

Rece was very helpful. My concern was resolved right away.

Rivel Athletics
United States
8 months using the app
April 1, 2026

Simple to use. Easy to set up. Very cost friendly. Highly recommend!

Butterblu
United States
7 days using the app
March 30, 2026

Very Professional

BARABAS®
United States
6 months using the app