Loop Returns & Exchanges

Loop is the worst company we have worked with in 11 years running Peppermayo NZ. Their prices are exorbitant, 3x their competitors, like ReturnGo and their support is the worst we have ever experienced.

From experience, all the bells and whistle they sell does NOTHING to improve the refund rate. We were using Aftership before Loop and on Aftership, we only offered Gift Card and Refund and the refund rate was still lower than on Loop.

They will change their coding to cause your refund to grow 100% month on month with no notice.

They will hold you hostage to renew your agreement, be very very careful with the overage fees, where your per return rate will be $1.50 and overages will be $4.50. They won't alert you that you have gone over and let you accumulate your overage fees then before renew, they will say, pay $30,000 in overages or renew.

Their sales and support are arrogant and unhelpful.

Absolutely not worth 3x competitor, DO NOT USE. Use a platform like ReturnGo instead.

Loop is the worst company we have worked with in 11 years running Peppermayo US. Their prices are exorbitant, 3x their competitors, like ReturnGo and their support is the worst we have ever experienced.

From experience, all the bells and whistle they sell does NOTHING to improve the refund rate. We were using Aftership before Loop and on Aftership, we only offered Gift Card and Refund and the refund rate was still lower than on Loop.

They will change their coding to cause your refund to grow 100% month on month with no notice.

They will hold you hostage to renew your agreement, be very very careful with the overage fees, where your per return rate will be $1.50 and overages will be $4.50. They won't alert you that you have gone over and let you accumulate your overage fees then before renew, they will say, pay $30,000 in overages or renew.

Their sales and support are arrogant and unhelpful.

Absolutely not worth 3x competitor, DO NOT USE. Use a platform like ReturnGo instead.

The most disgusting experience we have ever had working with any app or any company in nearly 10 years of business. DO NOT SIGN ON TO LOOP. They will coerce you in to a 12 month contract up-front. The reason they do so is apparent once you download the app. Nearly one month later, my own team dedicating hours each and every day - the app is still not installed. It is the most complicated and convoluted procedure. The only support you receive is essentially to figure it out for yourself. Any complaints or queries are dismissed. Their service is disgusting. Their app is a rip-off that doesn't function. DO NOT MAKE THE SAME MISTAKE WE DID. We have since downloaded a cheaper app that we installed within 30 minutes, and had a live chat customer service function that was absolutely helpful. BEWARE - Loop will rip you off.

We didn’t even get the chance to become Loop’s customer or fully test their system. After a phone meeting with one of their sales reps, we were promised a demo first thing Monday morning. However, two weeks passed with no word from them, and we had to reach out ourselves to get things moving again. When we finally received the demo, it was extremely limited, allowing us to test only a few functions.

Despite clearly communicating multiple times that we needed access to all features for a proper evaluation, we were denied this access. This was incredibly frustrating, especially considering we were told it would be possible.

After dealing with their inattentive and dismissive customer service, we were eventually ghosted by their support. In the end, it became clear that Loop wasn’t interested in having us as a customer, despite our clear interest in their highest-tier plan.

After wasting so much of our time, we decided it wasn’t worth pursuing them further. Their repeated lack of interest and poor engagement convinced us to look elsewhere.

So bad!! No unboarding, salespeople lie to you that everything is possible, while it's not !!! The worst app I've ever seen on Shopify.

If you want a company who puts you in a "contract" that they claim auto renews and that they refuse to allow to get you out of unless you pay the remaining year when you have already used them for 2 years. Choose this app. For the headache in dealing with their billing, trying to cancel the app and get away from them- you might as well just hire or handle your own returns. It is more of a headache to deal with them and they don't care about their clients or if you have been a client of them for a year or more they treat you like shit when you try to leave or make changes. ABSOLUTELY HORRIBLE. If I would have known it was going to be like this- I would have never paid them $1 or signed up with them... I am so upset that I have supported them and this app for two years and they treat their clients like this!

They tried to book a demo instead of just letting me download the most basic plan. I didn't get that far (deleted the app right away), but other people are saying they'll try to make you sign up for a 12 month contract. Either way, my review is here because that's really misleading bait and switch marketing if the contract is not advertised up front.

You cannot access their system until you schedule a phone call. Not convenient

***Ignore the reply from LOOP, nearly 3 months in and still yet to have my first return, this is a warning, you can take it or leave it, up to you =]