Reviews (449)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app greatly streamlines and automates returns and exchanges, with a clean, user-friendly interface for both customers and staff. They highlight strong configuration options, advanced exchanges, custom reporting, and smooth integrations with Shopify and 3PLs. Many report fewer support tickets, time saved, and a more efficient post‑purchase experience. Support is frequently described as fast, thorough, and highly collaborative, with ongoing product improvements.

December 17, 2025

So easy to use, great support, great workflows and automations.

Thirdlove
United States
Over 3 years using the app
December 8, 2025

Great support!

Dogistry™
United States
About 2 years using the app
November 22, 2025

Support team is really helpful!!!

Liaison the Label
United States
4 months using the app
November 19, 2025

Really helpful and responsive support!

Stoko
United States
Over 2 years using the app
November 17, 2025

Thanks for the prompt response.

Okanui
Australia
7 months using the app
October 20, 2025

Quick and friendly service

Alo Yoga
United States
Over 3 years using the app
October 16, 2025

Amazing!

Our Place
United States
Over 4 years using the app
September 18, 2025

Their support team is so responsive!

FIGS
United States
About 8 years using the app
Loop replied September 24, 2025

Such great feedback, thanks so much for sharing! We 💙 our support team!

September 10, 2025

Great customer service and quick response time!

SEE
United States
Over 3 years using the app
Loop replied September 24, 2025

This is awesome feedback, thanks for sharing! 💙

August 27, 2025

was great!

Catori Life
United States
Over 4 years using the app
Loop replied September 24, 2025

Thanks for dropping in a review 🌟 We’re so glad to hear you've had a great experience!