Reviews (449)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app greatly streamlines and automates returns and exchanges, with a clean, user-friendly interface for both customers and staff. They highlight strong configuration options, advanced exchanges, custom reporting, and smooth integrations with Shopify and 3PLs. Many report fewer support tickets, time saved, and a more efficient post‑purchase experience. Support is frequently described as fast, thorough, and highly collaborative, with ongoing product improvements.

Edited January 13, 2026

App works good, support is always on point.

Heat Wave Visual
United States
Over 5 years using the app
Loop replied February 3, 2025

Thanks for the review! We're glad to hear Loop is working well for you and that our support team has been there when you needed help ⭐️💙

January 9, 2025

Great application and excellent support!

ASTA RESORT
United States
About 1 year using the app
Loop replied January 14, 2025

We appreciate your feedback! It’s great to know both the app and support have impressed you ⭐️

December 31, 2024

Was super helpful and fixed my issue quickly!

Nursing Queen
United States
Over 3 years using the app
Loop replied January 7, 2025

Thanks for sharing your experience 💙
Thrilled to hear we could help resolve your issue quickly. We’re always here if you need anything!

December 30, 2024

Easy to use with quick and reliable support. Highly recommend.

Blauer Board Shop
United States
Over 1 year using the app
Loop replied January 7, 2025

Thank you for the 5 ⭐️'s! We appreciate your recommendation and look forward to continuing to support you!

Edited October 21, 2026

Thank you for your assistance and clear responses!

NAGHEDI
United States
Over 2 years using the app
Loop replied January 7, 2025

Thank you for the positive feedback 💙⭐️
If there's anything we can do to make your experience even better, feel free to let us know!

December 11, 2024

Highly recommended app especially their customer service!

Wondery
United States
Over 1 year using the app
Loop replied January 7, 2025

Thank you for the 5 ⭐️'s! Excited to keep building success together!

November 13, 2024

Great support and great tool

WRK
United States
4 months using the app
Loop replied November 18, 2024

Thank you for the 5 ⭐️'s!
We’re so glad to hear that you’re happy with both our support and the tool.

November 12, 2024

Easy to Use, Monitor and Process Requests.

Rest (CA)
Hong Kong SAR
Over 1 year using the app
Loop replied November 18, 2024

Thanks for your positive feedback!
We’re so happy to know that Loop is working well for you. 💙⭐️

Edited September 18, 2025

App works great and very good support.

Surprizeshop
United Kingdom
Over 1 year using the app
Loop replied November 4, 2024

We love to help and make things simple for our merchants! Thanks for the review 💙⭐️

October 30, 2024

I appreciate Emma's help!

Vivamacity
United States
Almost 3 years using the app
Loop replied November 4, 2024

We love hearing that Emma’s support was appreciated! Thanks for taking the time to leave a review 💙🙌