Reviews (449)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app greatly streamlines and automates returns and exchanges, with a clean, user-friendly interface for both customers and staff. They highlight strong configuration options, advanced exchanges, custom reporting, and smooth integrations with Shopify and 3PLs. Many report fewer support tickets, time saved, and a more efficient post‑purchase experience. Support is frequently described as fast, thorough, and highly collaborative, with ongoing product improvements.

July 23, 2025

Good Protein
Canada
About 1 year using the app
June 18, 2025

SOPHIEGRACE
Canada
About 4 years using the app
June 16, 2025

FilterBaby
United States
About 1 year using the app
June 3, 2025

Unbound Merino
Canada
Over 4 years using the app
May 22, 2025

Ramy Brook
United States
Almost 2 years using the app
May 1, 2025

ALPAKA
United States
Over 2 years using the app
March 28, 2025

Elizabeth Ackerman Designs, LLC
United States
Over 1 year using the app
Loop replied April 8, 2025

Thanks for dropping us some stars! ⭐ We’re so glad you’re having a great experience with Loop!

March 25, 2025

Rugs USA
United States
12 months using the app
Loop replied April 8, 2025

Thanks so much for the stars! 🌟 We're thrilled you're having a great experience and are always here if you need anything!

March 19, 2025

SpotOn
United States
Almost 2 years using the app
Loop replied April 8, 2025

Thanks for the rating! 🙌 We’re here whenever you need anything at all!

March 7, 2025

ettitude
Australia
Over 3 years using the app
Loop replied April 8, 2025

Grateful for the 5 stars! ⭐️ Always here to support your team with whatever you need!