Reviews (449)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app greatly streamlines and automates returns and exchanges, with a clean, user-friendly interface for both customers and staff. They highlight strong configuration options, advanced exchanges, custom reporting, and smooth integrations with Shopify and 3PLs. Many report fewer support tickets, time saved, and a more efficient post‑purchase experience. Support is frequently described as fast, thorough, and highly collaborative, with ongoing product improvements.

February 27, 2025

BONTON
United States
7 months using the app
Loop replied April 8, 2025

Thanks for the stars! ⭐ We’re happy to have you with us and we’re here anytime if you need anything!

February 19, 2025

Modatrova
United States
Over 1 year using the app
Loop replied February 28, 2025

Thank you for the 5 stars! ⭐️

October 28, 2024

Nominal
United States
Over 3 years using the app
Loop replied November 4, 2024

Thank you for the 5 ⭐️'s!

March 8, 2024

LUNA Sandals
United States
About 5 years using the app
February 18, 2026

Kay Unger
United States
Over 4 years using the app