Reviews (449)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app greatly streamlines and automates returns and exchanges, with a clean, user-friendly interface for both customers and staff. They highlight strong configuration options, advanced exchanges, custom reporting, and smooth integrations with Shopify and 3PLs. Many report fewer support tickets, time saved, and a more efficient post‑purchase experience. Support is frequently described as fast, thorough, and highly collaborative, with ongoing product improvements.
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Emma answered my question swiftly and clearly, without being wordy, and got straight to the point. Thanks again, Emma!
Support team quick to respond and Emma was super helpful!
Easy integration, straight forward management of returns and setting up policies and terrific customer service! Definitely recommend!
We stated an issue with return labels. They looked into it and responded right away explaining the issue (on the courier's side, not Loop) and made sure that everything was all good to go again quickly.
The Loop CS team is very responsive and provides detailed assistance with inquiries. Highly recommended!
Clear and concise information from Rece! Easy to understand and be able to share with the customer.
Support was excellent– Friendly and knowledgeable, helping answer my questions.
Responsive and easy to collaborate with. Team members work together ensuring that all goes smoothly. Thank you, team Loop!
The Loop team were super helpful and responsive!
We love loop, and they integrated perfectly with our 3PL.
Special shoutout to Ninthuga from customer service for the great help
