Loop Subscriptions App

Excellent subscription app, great reporting, robust integration. However our migration from Woo to Loop was extremely painful, with missed deadlines, incomplete data, and several other issues. Whilst our developer was eventually able to resolve this by finding a way to speak to their senior teams, the whole thing took a lot longer than expected. Likewise unexpected changes/upgrades to our bundle builder with no warning has meant 4 stars rather than 5.

UPDATE: The Loop team reached out to with me to offer a custom solution to access what I needed. I really appreciate that level of service from such a key vendor. Thank you Loop!

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It's disappointing that I don't get API access unless I pay for the Pro plan. I'm paying more than $200/month as it is and I expect access to my data.

The app has been great and the customer service has been very responsive and helpful!

Onboarding was a bit cumbersome (especially migrating subscriptions from our old provider and seeing many drop off) but ever since we got this live, its been going well.

I can't say enough good things about Amandeep, Ishika, and our other representatives. They really go above and beyond to explain things in detail, even recording Looms that walk me through changes to make.

Migrated to Loop from Recharge and like it a lot more so far. App is easy to set up and the team is very helpful with migrating over customers and getting everything onboarded. My only complaint is that I wish it had a feature that automatically emails customers if the product they're subscribed to changes in price and gives them the option to opt-out. Other than that, I think they are a great solution.

Parvesh has been assisting me with an issue regarding subscriptions and the link. He successfully showed me how to access the information I needed in order to achieve my goal. We also discovered some tech issues along the way that will hopefully be resolved. Parvesh was very patient with my requests. I give him TEN stars!

the customer service is great.. I'm still figuring out the app, but seems to be working well..

We only recently launched subscriptions, but we're pretty happy with Loop. We launched it on an older theme and got a subscription sale pretty immediately. Then we launched a new theme (IMPACT), and the subscription widget stopped functioning properly. It took about a week going back and forth with Loop support, but they were able to go in and get it functioning properly again and we're very pleased. Excited to see how introducing this to our business helps it grow.