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I was hesitant to use the Loop App after reading a few reviewers complaining about their poor (or non-existent) service for the free plan, but after another app called "Joy" did not live up to my expectations - it failed during installation steps, I decided to give the LOOP a try. I am so glad I did and I am on the free plan and have received fantastic service from Varun, who was knowledgeable, efficient, and friendly. He even disabled another widget that I did not know was in my template. The Loop Widget looks so cool and so happy with the way it looks. I don't know how much I appreciate your help, Varun. Thanks a million!
Thank you so much for sharing your experience! We’re thrilled that you gave Loop a try and that Varun could provide the support you needed. It’s fantastic to hear you’re happy with the look of the widget and the service! Your kind words mean a lot to us, and we’re always here to ensure you have the best experience possible. 😊🚀
- Loop team
A lot of customization even if the non-pro level. Easy to use and customers to use. Great customer service. I have used another subscription plug-in previously with Shopify that was great but very expensive. Loop is a great alternative fair pricing, ease of use and customer service has always been helpful.
Thank you, Team Drink Better Than Booze! :D
Reviews like this keep us going. Glad to be your Subscription Growth Partner!
Amazing customer support that will help you every step of the way!! I've used several other subscription apps and have to say that Loop is the best well rounded app. My customers love how easy it is to get a subscription!
Thank you for the review, Team Nyum Nutrition!
Hearing that your customers find subscriptions so easy is music to our ears :)
Absolute worst customer service we've ever experienced. Had some trouble with the manual installation and were told to "find a developer." WILD that a Shopify App thinks that the "only way to install a app is manually" when all the other ones we've looked at do it for you or it's automated. Don't waste your time...there are a lot of other, better, and helpful options.
We moved from Recharge to Loop and I am very impressed so far. Migration was seamless and the support has been excellent. We've already seen an increase in subscriptions only a week in.
Thank you, Team Coffee Beans Delivered!
We're so happy you’re already seeing those subscription numbers climb :D
Great app and most of all customer service for beginners who are new to this platform and news to the business vertical. My rep Shivam is extremely responsive and takes initiative in understanding our specific business model/marketing while also going above and beyond by sharing industry trends. Always a great experience working with Shivam!
Hey! Thank you for the review, Team Magic Scoop
This made Shivam's day :)
I've been really impressed with Loop Subscriptions! Their support team has been incredibly helpful, even through live chat on the free plan. As a startup, the free plan was comprehensive enough to get us off the ground with launching new subscription plans. It also integrated seamlessly with both Rebuy and PageFly, making the setup process smooth and efficient. Highly recommended for anyone looking to kickstart their subscription services!
Thanks a lot for the kind words, Team Jolicare MY! We’re thrilled that our app helped launch your subscription services. It's great to hear our support team was able to assist you. We're here to ensure your ongoing success as your startup grows with Loop! :)
They only support you if you get one of the paid plans. Each time I asked for help they asked me if I'm on free plan or not and then just stopped giving support. When I uninstalled the app the code remaining cause problems with my theme and they didn't help me to remove codes. Very poor customer service.
We recently migrated to Loop and are very happy with the experience so far. Our conversation rate is up and our subscriber opt-in is also up. The team have been helpful with the migration and solving any teething issues that we had. Thanks, Loop team! We're looking forward to growing with you further.
Many thanks
Graeme
Thanks for the 5-star review, Graeme! We're thrilled to hear about your positive experience with Loop and the improvements you're seeing. Our team is here to support your growth - onwards and upwards together!
Loop Subscriptions has been a fantastic addition to our store. It's incredibly easy to set up, even on the free plan. The support has been amazing, especially Adarsh, who was super helpful throughout the process. He went above and beyond to ensure everything ran smoothly. Highly recommend this app for anyone looking for a simple and effective subscription solution!
Thank you for your kind words, Team Jolicare SG! We’re thrilled our subscription solution has been a great fit for your store, and that our team was able to assist. We truly appreciate your recommendation! :)