Loox ‑ Product Reviews App
Splňuje naše nejvyšší standardy pro výkonnost, design a integraci. Zjistit více: Otevře se v novém okně
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A great app, we've been using this on a number of our websites for quite a few years now. It's getting better all the time, too. The support is great.
LOOK FOR ALTERNATIVE APPS. DO NOT USE THIS OR PAY FOR SCALE PLAN. Loox Used to be a good app. When contacting them with a issue in order to help me i had to upgrade my plan and then when i got in touch after upgrading they close the chat as soon as they get a chance so without any human help.
Hey, thank you for your feedback, and sorry to hear about your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark. Our support team agents close the chat when no response is received for over 5 minutes, which I see is what happened in your case. However, you can always reach out again and we'd be happy to assist. If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right.
Best,
Sara from the Loox team
franchement excellent mais si on pouvait changer quelques mots des avis, aussi les images ca serait bien
App works great, been using it for years. Support is always responsive, Rina helped me today and helped fix a couple issues when we changed over to our new template very quickly.
レビューが増えました。また、写真付き、動画付き投稿に応じてクーポンを自動的に発行できるので写真付きや動画投稿も増えました。
Thank you Mary for helping me to fix my reviews. They were showing up on my product cards, but not showing up on my Product Listing Pages. Evidently my theme was in the way! Mary became a quick collaborator and fixed the code so my awesome LOOX reviews show up right under all the products that have them. Thanks Loox -- and thanks Mary! Claudia Reed, Founder 5:13 Thread Co.
I was so excited to get Loox set up and then I came across a minor snag. I went to the website and submitted the form for support. Within minutes Ken responded and with a few back and forths through email, he fixed my problem in less than 30 minutes. It's late where I am and I thought it wouldn't be until tomorrow that it would be answered, but here we are! Ken was awesome to help me so fast so I can now leave work. The app is beautiful, the functionality of it is awesome. I am beyond thrilled with Loox. Thanks Ken!
Loox is one of the best review apps I’ve ever used! It’s very easy to install and operate, allowing me to effortlessly collect real customer feedback and beautifully display it on my store. Since using it, I’ve clearly noticed an improvement in my conversion rate.
What impressed me the most is the customer support team, especially George, who was incredibly patient and helpful in solving my issues and offering practical suggestions. It feels like I’m not just using a tool, but working with a reliable partner.
My $9 plan is no longer available and I can't access my reviews to export them because I've been paying monthly for the last 2 years but they are saying it's a free trial. The new plan is 4X the amount and I would like to use a new review app without being forced into their higher plans that do not work for my small business. After speaking to the rep, none of the info provided work and I still can't access the old reviews
Hey, I'm happy to clarify! You can always export your reviews from Loox, even after you've uninstalled. Additionally, Loox offers several different plans for stores at different stages of their Shopify journey, including a $12.99 plan for merchants who are just starting out. I’ve reached out to you via email, and I'm looking forward to helping you find the plan that works best for you.
Best,
Sara from Loox Support
Extremely efficient at getting reviews. We tried manually and didn't manage to get the amount of reviews we are getting from using Loox.