Loox ‑ Product Reviews App
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Gran app, nada como reseñas reales para que más personas se convenzan de comprar en tu tienda. La app es muy amigable y sencilla de utilizar y el servicio post compra es muy bueno, Leogen es quien siempre atiende todas mis dudas y resuelve cualquier situación con la que requiera ayuda y nos da un excelente servicio.
Super easy to use and customizable. Been using it for years. I had a question about the app and email their customer service and they wrote back almost immediately. Super impressed with their service, highly recommend!
We used another app with a very attractive free plan, but a lot more hands on work. This app makes its simple and is totally worth it if you want the extra time to work on other things.
Very good service I had with Dan!
This review is about Reviewers.com (a service that’s part of Loox). We tested it and gifted 10 sets of 3 framed prints to their “reviewers,” with a total cost of $2,700. So far (almost one month after delivery), we’ve received 8 reviews instead of 10.
One review was negative and misleading. The reviewer stated that the prints were “not glass like it claimed to be,” even though this was not stated on the product page. They also said the quality was “terrible,” yet didn’t show any specific defect in the video. Without the caption, sound, or text, the video would actually look like a positive showcase of nice prints. This makes the process feel unreliable, even though Loox promised honest reviews.
We also received a few very unprofessional reviews that appear to have been left quickly just to unlock more free products from other brands. Their policy prevents reviewers from requesting new gifts until they leave a review, but there don’t seem to be meaningful consequences for reviewers who never submit one — which likely explains the two missing reviews.
Other important limitations:
You can’t approve or choose who receives your products.
It doesn’t seem like Reviewers.com thoroughly vets reviewers.
To be fair, we did receive 2 really great reviews. But overall, based on our experience, the results didn’t justify the cost and felt risky for brands.
Hey, thank you so much for your feedback. We built this platform to provide merchants with valuable visual social proof, and we’re sorry to hear that your experience didn’t meet your expectations. While each member of the community is vetted with a sample review before they’re allowed to join, we’re redefining the community standards for quality and are now re-vetting the entire community to ensure they meet our heightened bar. Although we can’t guarantee a 100% response rate, we send multiple reminders to reduce ghosting, and any Reviewer who doesn’t leave a review on a product is not allowed to participate in future campaigns.
La mejor app de reseñas, hemos probado muchas y para nosotros es la mejor, puedes editar todo el contenido de como aparecen tus reseñas, añadir fotos o videos y colocar en la pagina de producto las estrellas donde desees, es muy intuitiva y el equipo de atención al cliente muy rápido y resolutivo.
good
With the new interface of their software, when searching for a specific user and trying to unpublish that user’s reviews, it ended up unpublishing all product reviews on the website instead. What’s ridiculous is that they haven’t provided any solution and are only suggesting that we switch back to the old version. It’s been three days and this bug still hasn’t been fixed. I’m starting to wonder if they’ve laid off all their developers—how can such a simple bug remain unresolved? They only take money but offer no real solutions. I think they’re going to lose a lot of loyal customers. This is really terrible!
Hey, thanks so much for sharing your feedback. I'm truly sorry to hear your experience with Loox was not as you expected. We wanted to let you know that this is now resolved, and we have reached out to you privately to ensure everything is working as expected and to see if we can help with anything else.
We’ve been using Loox for a while now and honestly it’s been great. Setup was easy, the widgets look clean, and photo reviews make a big difference in trust compared to text-only reviews.
Everything runs smoothly in the background - review requests go out, reminders work, and we don’t really have to think about it, which is exactly what you want from an app like this. It integrates well with our theme and hasn’t caused any performance issues.
Support has also been responsive the few times we’ve needed help, which we appreciate.
