Loox ‑ Product Reviews App
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This review pains me because loox has been such an instrumental part in my companies growth but their is a horrendous referral glitch that has cost my company over 50,000 in free sales this month. Upon further review these were mainly fraudulent. I have begged loox to turn off the referral feature but they said it is not possible. I have two companies both doing well over a million a month and am going to hope that writing negative reviews actually will get some traction. You guys used to rock but need to address this issue as it is costing my company far too much money.
Hey,
Thank you for your feedback, and I’m sorry to hear about your recent experience with Referrals. I'd be happy to clarify this!
Referral discount codes that were created can still be used in your store even after disabling the referral program and need to be manually deactivated within Shopify.
I’ve reached out via email to guide you through deactivating these codes and to answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help!
Thanks,
Amit from the Loox team
Switched over from Judge.me - mainly for the superior design, and I'm really liking it so far!
Convenient, visually uncluttered, and great customer support. Ran into an issue importing older reviews, which was promptly resolved (thanks, Ed!)
We’re so grateful for the incredible support from the Loox team—especially Laurence M and George L! They followed up closely and helped us correctly display the star ratings on our collection pages and featured collection sections. This issue had been troubling us for a long time, and they resolved it with patience and professionalism. A truly kind and capable team—thank you for making our store better!
al principio funciona genial, pero no me gusta que te obligue básicamente a contratar un mejor plan. No existe una opción de menor cantidad de reseñas, sino que te obliga a ir por un plan más caro.
Thanks for taking the time to share your feedback.
Loox offers several plans to support stores at different stages of their Shopify journey. The Beginner plan is designed to help newer stores get started and grow. I’ve reached out via email to help you go over your current plan and make sure you’re set up with what works best for your store. Please feel free to reply whenever it’s convenient—we’re here to help!
Best, Dolev from the Loox team
Excellent App with Outstanding Support!
We've been using the Loox Reviews app and are extremely happy with it. It's user-friendly, reliable, and has helped boost our social proof significantly. Special shout-out to Rotem from the Loox team for the amazing support - quick, helpful, and professional. Highly recommended!
良い成果が出ています。
Looxを導入してからレビューの数が飛躍的に増えました。
また、画像や動画のレビューを促すことができるので重宝しています。
カスタマーサポートも素晴らしく、迅速かつ丁寧です。
ありがとうございます。
I have been after them since Feb and it is now late July! They did not fix my problem and customer service keeps saying " It looks like this needs a bit more investigation, so I’ll be moving it to our Tier 2 team. They’ll take a closer look and get back to you with an update via email as soon as possible!" They do not import your reviews to your Shop app like it states they do. The reviews were sent BY THEM TO THE CUSTOMER, the customer sent a review and it never got posted to the Shop App! I have HUNDREDS of reviews that are missing from the shop app becuase of this app.
Hey,
The Shop app only displays reviews that are linked to an order, and that's a requirement defined by Shopify, not Loox. On our end, all reviews meeting that criteria are syncing correctly.
We've reached out via email to walk through this with you directly. Hopefully we can connect and clarify this situation - apologies for any confusion here!
Bad customer support. I have email them over 5 times how can I have English and Greek language in the App and their responses are not giving solutions, im wondering if they even read our messages. Good app, awful support. Brrrrrrr
Hey,
I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time.
If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
Loox is awesome. Only had it installed for a few weeks and already have 8 product reviews, plus upsells. Ken at Loox support has been very helpful in setting up my site with review widgets, etc.
We were having issues with flavor variant emails being sent out, and Ken S. from Loox support walked me through marking certain products for "NOREVIEW". This helped us ensure that our products were getting reviewed as a category (rather than individual variants) and made our LOOX reviews look much better & organized.
