Loox ‑ Product Reviews App

We’ve been using Loox for our Shopify store for a while now and are very happy with the app and its features. It works really well for managing and displaying our customer reviews and gives us the flexibility we need for our store.
We recently had a rather complicated issue with historical reviews that were spread across many old and deleted products. Arielle immediately understood what we needed and found a solution for us. She arranged a bulk move of all our old reviews to the current product, which saved us a huge amount of manual work.
Communication was quick, friendly and super helpful throughout the whole process. Everything worked perfectly in the end. Thank you so much, Arielle! Really great support!

Loox has by far the best customer support I have ever experienced. They respond incredibly fast, usually within just a few hours. Whether it’s a simple question or a complex issue, they don’t just provide guidance—they actively help solve the problem. A special thanks to Ella, who is exceptionally helpful, understands issues quickly, and always provides fast and effective solutions. It’s rare to find such dedicated and professional support. Highly recommended!

great app and great customer support!
Domerly helped me a lot within seconds. Great work, thank you!

I have been using this for a few months now (basic version) and it's super easy to use and easy to transfer any existing reviews you may have. The team are great as well. Any issues I've had, have been picked up and resolved really quickly. Highly recommend.

Gran variedad de diseños y aplicaciones para los reviews! Me encantan los widgets para mi tienda en shopify y las opciones para ordenar y gestionar mis reviews!

Excellent Customer Support!

I’m very happy with the support from the Loox Product Reviews App. I had several questions and some issues I needed help with, and Jen was incredibly patient, helpful, and professional.

She took the time to send me several detailed emails with clear, step-by-step instructions and carefully followed up to make sure everything was resolved. Even when I had additional questions, she was always patient and willing to help.

Thank you, Jen, for your excellent support and for staying with me until the problem was finally solved! I really appreciate the great customer service and highly recommend Loox.

Loox wasent able to fix a bug in customer video uploads. I have reached out to support over 3 times and they dident resolve the issue. It is difficult enough to get customer reviews as it is, I do not need my review app fighting me.

I am already impressed. The Loox App is outstanding and pulled an additional review from the SHOP app that I couldn't figure how to bring over in a competitor's app that I had been using for the last year+. The customer support rep, Mary, answered my questions and provided links to help. I will add more later as I am transferring over everything but I love the referral capabilities, layouts and growth potential.

Great support. Very friendly and helpful, thanks to Kim!

Exceptional support from Dan and the Loox team

I contacted Loox about a historical review sync issue affecting our Shopify store. Dan picked it up, clearly explained what was happening, ran a full backfill and resync, and had the issue resolved in less than 24 hours.

What impressed me most was that this all happened over a weekend. We’ve used Loox for years and have accumulated a significant number of customer reviews, so getting the historical data correctly synced into Shopify was important to us.

I checked our catalogue afterwards and everything is now syncing exactly as it should.

A huge thank you to Dan A. for the incredibly responsive, knowledgeable and efficient support. It’s rare to receive this level of service, particularly over a weekend. Genuinely impressive.