Loox ‑ Product Reviews App
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Doy las gracias a Ken S. por su servicio de atención al cliente, muy amable y me ha ayudado y resolvió todas las dudas que tenia. Se merece un aumento de sueldo. Chapó
Really good app for building social proof and improving the conversion rate. The customer support has been excellent, and I especially want to thank Domerly for all the help. The support was very clear, fast, and professional. It helped me a lot.
se ve más fácil de usar que otras
The app works wonderfully.
I appreciate Liz's help in clearing up a small question I had; she resolved it in just a few minutes.
They will repeatedly over charge you with sneaky changes to their policy and plan names with out notifying you - their entire business model relies on these sneaky over charges over order numbers, which they make as vague as possible. Use Judge.me instead it is a fixed monthly fee so it actually costs you what the app says your plan will cost.
Love how quickly reviews are posted! THink the rate of emailing customers is a bit high, but otherwise a good app!
Hey,
Thanks so much for the kind words! You have full control over review request timing and reminders in your Loox settings, so you can set a pace that suits your customers.
I've reached out via email to help you find the right setup, so feel free to reply whenever it's convenient.
Thanks, Ella from the Loox Support team
I have been using this for a few months now (basic version) and it's super easy to use and easy to transfer any existing reviews you may have. The team are great as well. Any issues I've had, have been picked up and resolved really quickly. Highly recommend.
Gran variedad de diseños y aplicaciones para los reviews! Me encantan los widgets para mi tienda en shopify y las opciones para ordenar y gestionar mis reviews!
Excellent Customer Support!
I’m very happy with the support from the Loox Product Reviews App. I had several questions and some issues I needed help with, and Jen was incredibly patient, helpful, and professional.
She took the time to send me several detailed emails with clear, step-by-step instructions and carefully followed up to make sure everything was resolved. Even when I had additional questions, she was always patient and willing to help.
Thank you, Jen, for your excellent support and for staying with me until the problem was finally solved! I really appreciate the great customer service and highly recommend Loox.
Loox wasent able to fix a bug in customer video uploads. I have reached out to support over 3 times and they dident resolve the issue. It is difficult enough to get customer reviews as it is, I do not need my review app fighting me.
Hey, Dan from Loox here.
Thanks for taking the time to leave us feedback, and for working with us on this.
I know we've had some back and forth here, and I want to assure you that we've been actively looking into each case. As we covered in our direct correspondence, these turned out to be separate, unrelated cases: in one, the customer did not complete the review submission. In the other, the customer attempted to upload a video and images simultaneously, which is not supported.
We're happy to continue resolving any difficulties. As usual, our support team is available 24/7. Feel free to reply to our latest message whenever it works for you.
