Loox ‑ Product Reviews App

Extremely misleading pricing.

I've been a loyal Loox customer for 4 years, but this experience has completely destroyed my trust.

The Convert plan is advertised as unlimited orders for $49.99/month. Based on that, I reasonably expected my monthly cost to remain around $50. Instead, I was suddenly charged an additional $500 in usage fees.

The pricing page prominently states unlimited orders, but the fact that you are charged extra for every additional block of orders is not nearly as clear. This is, at best, very misleading.

I feel blindsided by this charge and would never have chosen this plan had the pricing been presented more transparently.

I cannot recommend Loox based on this experience. If you're considering a review platform, read the billing terms very carefully or consider an alternative with clearer, more transparent pricing.

pas si simple mais très sympa ! j'ai compris le fonctionnement au fur et à mesure.... transition de mes avis etsy vers shopify qui petit a petit vont etre remplacés par ceux de shopify.

Easy to setup up. Widgets are clean. UI is easy to navigate.

The tracking data on review converting potential customers is a nice add on.

Swapped from judge.me to Loox; transferring the reviews was easy.

My brand is only a few months old, so I've only used the free tier; so far it's been great!

Amazing app. Great job of rolling out features that I think they should add. When the features aren't out yet, Mary does a great job of helping me get what I want done from a technical standpoint until they are.

If I could, I'd give it six stars. Five for Loox and one for Mary.

Loox has by far the best customer support I have ever experienced. They respond incredibly fast, usually within just a few hours. Whether it’s a simple question or a complex issue, they don’t just provide guidance—they actively help solve the problem. A special thanks to Ella, who is exceptionally helpful, understands issues quickly, and always provides fast and effective solutions. It’s rare to find such dedicated and professional support. Highly recommended!

Rina was incredibly helpful and solved an issue I had been struggling with for a long time. The Loox review widget was visible in the Shopify editor but not on the live page, and after I had already tried creating several pages from scratch, she quickly identified that the problem was related to the Content Security Policy.

She explained the issue clearly, disabled the CSP for my store, and confirmed that the widget was working correctly. She was patient, professional, friendly, and very efficient throughout the entire conversation.

Thank you so much, Rina. You saved me a lot of time and frustration!

Great app and even better support! I had an issue with the Reviews Widget not showing on my store because my custom domain wasn't recognized in the backend. Liz from the support team was quick, professional, and resolved it within minutes by resyncing my widget cache. Really appreciate the fast and effective help — highly recommend Loox!

This app has great designs but the pricing model is way too expensive. If you sell a lot of lower price items it may not be worth it.

Loox nous a permis d’afficher facilement les avis de nos clients sur notre boutique, ce qui a considérablement renforcé la confiance des visiteurs. Depuis son installation, nous avons constaté une amélioration de notre taux de conversion et une augmentation de nos ventes. L’application est simple à utiliser, efficace et parfaitement adaptée aux boutiques e-commerce. Nous la recommandons sans hésitation.

excelente, no he podido hacer el upgrade porque es muy costosa la app...