LoyaltyLion Loyalty Program

I used this app for about 9 months but the results were not what I expected. In fact I just added two extra costs, one was the cost of the discounts I offered to my customers constantly and the other was the cost of the app. I think that you can offer much more to your customers without the second additional cost, investing in the improvement of the whole customer's experience. In fact, by using an app like Loyalty Lion you don' t increase the loyalty of your customers, but you only attract customers who are only interested in getting rewards. And that is not the definition of loyalty. Finally, while I had already uninstalled the application from my Shopify account, I saw a €10 charge because I had to go to the app page and uncheck the language customisation option which were located in the seventh tab (FOR AN APP I DO NOT USE ANYMORE).

Do NOT waste your time or money. OR just stick to the FREE version and fully test it for 6 months before upgrading. This company has overcharged me $187 since April, a total of $1683. A refund was finally provided in December, months later.

Customers are confused on how to use loyalty points, and the entire program has been a much bigger headache than ever anticipated. They make it seem extremely simple to customize and set up during the sales process, but once you sign the contract, you quickly realize that you will need to hire a web developer to make such customized changes. They will not assist you with the customized changes.

After the initial onboarding, you will never hear from support again, regardless what plan you are on. Our plan was $720 a month, complete waste of money. You are only attracting people who want things for FREE. Our loyal customers will be loyal regardless whether they earn points/rewards.

Updated Review: We had a few hiccups at the beginning but these guys were able to turn it around. We are on our way to better performance for our Loyalty Program but we are not at 5 stars yet. Will update in a few weeks after the new improvements have been implemented.

In Our Opinion, switching to Loyalty Lion has been a disaster. So far so bad. We've had Loyalty Lion for about nine months it really hasn't delivered for us. We did get help from the team to set it up, but after that, it's been completely lackluster. We see very few people joining the program and very few redemptions as well. Referrals have been so low that they are almost non-existent and in loyalty purchases, we are seeing a huge drop which is so big that we even feel shame to admit it.

We were using Smile.IO before that had its limitations in our opinion, but it was definitely performing better for us for half the price. We can't honestly recommend them.

We were previously using a different rewards app, but LoyaltyLion offers a few features that we needed in order to make the most of our rewards program - such as a special hidden tier that could be based on customer tags for our B2B account users. They also provide better analytics and insights than other programs we looked at. The sales and onboarding process were lovely - the teammates we dealt with have all been an absolute delight. Prompt, friendly, helpful, and not at all annoying or overly salesy. They were able to answer all my questions and help guide us to making better decisions about our new & improved program that I'm very grateful for. When I have needed continued customer service support, they have been prompt and thorough which I have come to discover is quite rare. All in all, I'm so pleased that we are getting the level of service I would expect from the price tag, which in my opinion has been well worth it thus far! Kudos to the LL team.

Installed the program about 4 months ago, but the feedback from clients is very poor. Contacted the sales rep who sold it to me and asked 2 questions:
1. If we can analyse the bad performance together, but very disappointing I was being told LoyaltyLion doesn't do "performance" calls. This was the same person I spoke to about 40 times before signing up for one year.
2. Asked him how can I cancel my subscription (don't want any unexpected auto-renewals) and again very disappointing I was told I need to contact support.
Contacted support few days ago but until now no answer.
Find it kind of strange all this companies where you can not actually cancel what you signed for with a click of a button.
3. The widget button covers the call to action on my cart drawer, asked them how can I move the widget up and I was told at the moemnt this is not possible.
To sumarize: cancelation policy not very clear, program doesn't perform well and the widget button covers the Checkout button !
Very, very disapointed ! Don't recommend this app !

I highly recommend! We met with a lot of different loyalty vendors before choosing Loyalty Lion. Loyalty Lion offered exactly what we needed; an easily customizable embedded loyalty page [we didn't want the 'pop-up' widget experience but also didn't have a dev resource, so we needed easy], the option of a widget and most importantly a dedicated account manager. Loyalty programs are TONS of work, especially when you're part of a small brand/ team, so having someone dedicated to helping grow & optimize your program is really what set them apart for us. The onboarding was straight forward and simple. Sophie [our AM] is so sweet and helped us not only decide on how to best structure our tiers, point system & rewards but also helped to resolve all technical & coding issues [these were a me problem more than a them problem haha]. Overall, they are more expensive than others, but I think the level of service, integrations & ease of everything along with the customizable embed on page [without a developer!] make it worth the investment for us.

I have tried MANY reward apps!
This is the *absolute best* Reward program out there for shopify store owners in my opinion. I never write reviews (I know I should) but I am so in love with this app and how I get to specify the exact features I want to use and pay for, and the ones I do not need to save money. Other reward apps will only allow for like 50 orders in their base plan, or 50 new customers. Problem with that is the orders who only buy a single small value item; or if based on just new customers, then most of them are signing up for the program for points, but not buying anything. I love this app because it's absolutely free no matter how many customers/orders you have, but you get to choose your own plan of how to reward the customers, which is also really affordable! An example: Pay $10/month, you get a feature added to reward customers for reviews they make; Pay another certain amount a month, you get a feature added to reward customers for their birthdays. There are a ton of ways to customize this app, and I adore it so much! Please keep up the amazing work, LoyaltyLion!

great app if you have the money

Loyalty Lion is great! The team was very helpful with answering any questions we had and onboarding was very smooth.

I just switched, they were able to migrate all of my current point holding customers over. I like that it's free until a ceratin level of sales, not customers.