Lucky Orange Heatmaps & Replay
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We've been really impressed with Lucky Orange's capabilities. They excel at data tracking down to the smallest nuance and more importantly they have figured out how to implement AI in an effective and genuinely useful manner, saving our team from digging through volumes of raw data. 10 out of 10 recommend.
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store, and we love to hear that Discovery has been so helpful to you! Again, we appreciate your review, and we're here should you need anything else!
Cheers - Danny from Lucky Orange
This app is really useful, especially when you're first starting out as you can see exactly what your customers are looking at and for how long. You can even see where their mouse is moving (which is often following their eye movements).
I've often watched a playback of a customer journey and seen something that could be improved on the website - or even where something wasn't showing correctly.
You can also see when a potential customer is coming back to view something for a second, third or fourth time.
There are more features but this is what I've found most useful to date.
Thanks for taking the time to leave us a review! Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Overall great experience with using lucky orange. The detail you get in the replays and insights is great for a new business to see where they can improve and make changes to maximise conversion and customer satisfaction. Thank you.
Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through session recordings and page insights can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
Lucky orange help me remove friction from my check out page only a few days after turning it on. It feels like magic to be able to get this type of data and make changes to better inform potential shoppers and answer the questions they want to know about our product.
These are words we love to hear! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Very useful app I have installed and used across three of my websites in the last few years. Lucky Orange lets me watch in real time what customers are doing and what they're clicking on. Many times I can work out which wholesale customer it is and if they're having trouble working out how to place an order I just jump on the phone and call them at the time. Has won and saved many an order.
Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
I found this app by recommendation from chatgpt and have had my store live for just over a week now. So far the Lucky Orange app has been really useful for monitoring clients behaviour. The app can play videos of what named people have done whilst visiting my store, and it's listed on the side as well, search made, item added to cart etc. After being in the textile design industry for 25+ years, I have just set up my gated online store, selling my design archive of 17000+ designs b2b. Lucky Orange will be a useful tool to monitor that clients are not just browsing my store as a free inspiration library.
Thank you for your review! Being able to see first-hand how customers spend time on your website can make a huge difference for your website and customer experience. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
Game changer for my business. I can now see the whole experience of a shopper, and use the insights to improve the experience. I love this tool.
lots of recordings don't work, they don't record entire sessions, the usability has gotten worse. Rubbish.
Thank you for sharing your feedback. We aim to deliver smooth, reliable session recordings, and we are sorry to hear your experience didn't meet that standard.
Because we hadn't received a support request prior to this review—and haven't seen similar reports from other users—we want to make sure we investigate what happened in your specific environment right away. As soon as we saw your feedback, our team reached out directly so we could troubleshoot.
While we haven't heard back yet, we would still love the chance to fix this for you. Please reply to our email or reach out to us at support@luckyorange.com so we can get to work resolving this immediately.
Regards - Will from Lucky Orange
This app is really easy to use & the support is great! Justin was very helpful when taking me through the app and the best plan options for our site.
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
Really choppy and hard to just watch the video straight through. Whatever the new user face is or the user interface is, it's pretty terrible.
Thank you for sharing your feedback. We aim to deliver smooth, reliable session recordings, and we are sorry to hear your experience didn't meet that standard.
Because we hadn't received a support request prior to this review—and haven't seen similar reports from other users—we want to make sure we investigate what happened in your specific environment right away. As soon as we saw your feedback, our team reached out directly to request store access so we could troubleshoot.
While we haven't heard back yet, we would still love the chance to fix this for you. Please reply to our email or reach out to us at support@luckyorange.com so we can get to work resolving this immediately.
Regards - Will from Lucky Orange
