Lumise ‑ POD Product Designer

Great software for custom printing business, has a lot to offer but has room to improve. Definitely good for the price.

Hard to install but the support team has been incredible and has helped with absolutely every issue I've had.

This app does not work. After integrating this app into my website, my checkout button broke and I was unable to make sales. The support team did not help me. If you want to install this app, think twice.

I have persisted with this app because I am optimistic and see that this could be a great app with some updates. It is not actually compatible with Shopify as it takes over the shopping cart/checkout entirely. So if you run other apps that require the cart and checkout to remain as standard, it will not work at al for your store. It sets up a shopping cart within the Shopify shopping cart so there are 2 checkout buttons.

UPDATE (1st AUG 2023): The developers have now been helpful with working on the coding for my store so that the messy checkout this app makes is better for our customers. This app does have plenty of possibility and potential and I still hope that in time the required improvements will be made, however it is a way off from actually being properly compatible with Shopify, especially if you sell items that do not require customisation along ones that do using this app.

UPDATE (26th APR 2025): Where has the advertised Live Chat Support for this ap gone?? Sadly there is now zero support available for this app. It completely stopped working for no apparent reason! We had to contact every customer and ask them to email the details of their designs to us and remake all the designs manually! Thankfully our customers were very understanding, however the massive time and admin cost to this was horrible. No response to emails to the developer. After searching for alterrnative contact details I found the Lumise App facebook page. The response to the message was that this app is now managed by a different company! This is appauling. Changed my review from 3 stars to 2 stars. The app has potential but without any support it is nothing but a liability to any business and we do not recommend it.

UPDATE (24th AUG 2025) - Due to the app no longer being compatible with Shopify until it is updated to meet the requirements of the new Checkout and Thank You pages, we removed the app. We are thankful for the fast assistance of the new management and wish them well for the future of Lumise. The app has potential but needs work to be suitable for Shopify. Review upgraded from 2 to 4 stars in support if the assistance received to remove the app from my website.

Great support team, very responsive, professional, and helpful. They took the time to understand the issue and guided us through the solution clearly and efficiently. Really appreciate the support from the Lumise team!

Jade and the rest of the Staff that helped me did an excellent job in resolving an issue I had with the app. They walked me through it and also did extra in removing some buttons I felt were not necessary. I recommend this app to creators like me. Thank you for the great work!

Amazing product and team! I have been using this product for a few years now on Woo and revamping my site on Shopify currently and had a few quick questions which I got immediate help and professional communication. I love this product and team :)

I recently reached out to the Lumise Support Team for assistance, and I must say, the experience was top-notch. The team was prompt, knowledgeable, and incredibly helpful. Special kudos to Andy, who went above and beyond to ensure my issue was resolved efficiently. Their dedication and professionalism truly made a difference.

Their team is very helpful and friendly! Jade responded to my request quickly and had my technical issues resolved in a timely manner. Love their work very much.

I believe it's a great app but is a little challenging to get started. Support is very good though. I just wish I would have made contact sooner.

Too many Bugs, and the worst bug is the customer service, shall we do the debug for Lumise ? I can, but they read without reply make me wanna quit it and leave the 1 star rating. Recently they still sent the mail to us and ask for give them a chance ,what's going on ? Why you don't reply us your app full of bugs at beginning ? I had reply you not to bother us any more, but you still send the mail to us ... , I had resend you mail to shopify , they will told you not to do it .