Mailchimp Email SMS Marketing

I’m very grateful for the help I received from Cyrus and Mary. He resolved the issues with my account and got the popups working again. He was kind, courteous, and patient throughout the entire process. Even when our chat was disconnected, he remained patient and took the time to answer all of my questions. Fantastic customer service — I highly recommend him and Mailchimp.

Rhedd was great help

I've been using this app and it's very easy to navigate but I had issues with the integration of the app and my online store but i had a very good experience with customer support (Sher). I'm hoping for smooth workflow from here on in.

quick and easy thank you

Nadz was wonderful! Thank you!

Just setting up now, so not explored all the features yet - but the help desk team have been amazing, really helpful and patient!
Got disconnected at one point and it was easy to transfer back to my amazing guide Rhedd!

I had a really helpful support session with Nadz while setting up SMS sync between Shopify and Mailchimp.

I was confused about why my SMS subscribers weren’t appearing in Mailchimp, even though they were opted in within Shopify. Nadz clearly explained how SMS consent works, why the sync wasn’t happening automatically, and the difference between phone numbers and actual SMS-marketing consent inside Mailchimp. She walked me through the correct process and clarified how to properly collect opt-ins using Mailchimp SMS forms.

What I appreciated most was her patience and clarity. She answered all my follow-up questions (even the ones I thought were silly!) without making things complicated. She made a slightly technical issue feel straightforward and manageable.

Thank you, Nadz, for making the process simple and stress-free!

Rheed is Very Helpful and Knowledgeable!

Jean helped me with all my queries and issues and provided fast resolutions

Rhedd was great. Stayed on to work through an issue and went the extra mile to make sure i resolved the issue.