Mailchimp Email SMS Marketing

This is a very useful integration to increase revenue and repeat sales through Shopify. The pre-built segments are great and intuitive to customize.

Both Dean and David from the integration support were very helpful in assisting me in disconnecting an old account and getting the new one synced.

In the prices listed on Shopify, it says that the price for the essential plan is $13 per month for up to 50,000 contacts. Once the app is installed, however, they ask for €345. Also, the app is very slow and the chatbot on their support site doesn't work... with what face do they ask for all this money?

Such a predatory pricing structure. Klaviyo's pricing was more upfront and honest, plus open rates DOUBLED. We've been with Mailchimp for 12 years, it's no longer king of email since it was acquired.

I've been using this app for years to connect to my MailChimp account and it works great. I ran into a glitch when I created a new audience in MailChimp and couldn't get The connection changed to the new audience. Which meant I couldn't use a Shopify purchase as a trigger in a new automation. Long story short, Dean at customer support was super helpful when I reached out using the chat option. I even disconnected a couple times by accidentally closing the wrong window. Each time I signed back into a new chat, Dean would find me and continue where we left off. Stellar support! Highly recommend this app if you want to connect your store to MailChimp.

The app was having issues syncing, but customer service was great, and helped me considerably with our core issue of fake sign-ups.
This was Jovanna, and very clever in how to sort fake contacts and block the problem in the future.

I was struggling to integrate the app as we had two Mailchimp accounts competing to link to the same Shopify store. Lori was great and showed me how to disconnect one and set it all up correctly. Also loving the new in-depth interface!

I have had an awful experience with Mailchimp until I spoke with Troy. I had a 14 day trial and wanted to try out some specific features of the subscription. I had a tech call but the person wasn't able to help me and said it was passed on. I did try to explore more but was left with no resolve. I had account call, great guy but he couldn't help me with my concern, Days went by, I emailed and sent messages to no avail. I then finished my trial and was billed!!! Very disappointed I reached out AGAIN!!!
This time I got Troy, he was very helpful and patient. The issue was a complicated one and took 2 sessions to resolve it. he made himself available to me and provided me with as much information as possible to ensure the matter was sorted. If I got a new trial I would really reconsider using them long term. It could have been teething problems BUT it almost cost you a customer.

JUST A MASSIVE RIP OFF. Great sales pitch...so I signed up, only to find that a massively complex set up include DNS settings. Because I have 45,000 contacts it then charged me for all of these despite only 21,000 being subscribers. So, so far not 1 email sent and £500 in charges. Avoid these people like the plague.

Not sure what happened to Mailchimp but my bills started out reasonable but as my business grew, my bill ballooned into this extreme amount each month. What’s worse is when I went to cancel, they charged me even more for “additional contact blocks” what for? No clue… …. Felt like they were holding my account as ransom and I had to pay $100 to close my account to avoid the new monthly fee from hitting my card…. There are a lot of options out there, choose one of them.

Application et services très intuitifs, très facile d'utilisation.
Pas toujours facile cependant de maîtriser son design et la mise en page des newsletters.

Mais ensuite ça se gâte. Je rencontre de nombreux problèmes de synchronisation avec shopify et d'intégration dans shopify.

Par exemple je ne retrouve pas le même nombre d'abonnés côté shopify et côté mailchimp, il n'y a pas la possibilité de segmenter correctement par rapport à des chiffres d'affaire générés ou autre (contrairement à ce qui est régulièrement annoncé et mis en avant). Lorsque vous essayer d'avoir des explications avec le support. C'est lunaire.

C'est le point très négatif: l'équipe support est un fake.

D'où ma note.

J'ai 3 problèmes en cours qui trainent depuis plusieurs semaines. Les réponses sont évasives, différentes selon interlocuteur, elle reporte l'investigation, et la résolution du problème sur l'utilisateur.

Dernier exemple en date : le pop up pour l'inscription à la newsletter qui s'affiche sur mon site alors que je l'ai désactivé, puis supprimé depuis mailchimp (car ça ne fonctionnait pas). Il continuait à s'afficher malgré tout sur mon site. Le support m'a invité à faire appel à un développeur freelance !

Ce n'est pas l'aide que l'on attend d'un support.

Malgré les nombreuses qualités de Mailchimp (mais que l'on trouve ailleurs) l'incompétence et la mauvaise fois de l'équipe support m'amènent à mettre cette note. À contre coeur.