Mailchimp Email SMS Marketing

David spent some time helping us with an issue with our bounce rate. Because he was not able to find the reason, he sent us some general information on high bounce rates, and has assured us he will be looking further into the issue for us and get back to us with more specific information by the end of today. We really appreciate his help with this issue, and we are eager to make sure this does not happen again.

*** A Terrible Experience with Mailchimp – Unfair Billing Practices ***

My experience with Mailchimp has been highly disappointing, and I cannot in good conscience recommend their service.

I initially chose Mailchimp as a backup system for my emails, using the Essentials plan at $11.00 per month. However, at some point, they shifted to a business model that, in my opinion, is unfair. Their two-tier billing system charges inflated prices for a Contact Block with 250 contacts, even though they could simply switch customers to an Adjusted Plan—which costs half the price.

Billing Issues & Lack of Customer Support
On January 26, 2024, we contacted Mailchimp to pause our billing after our system was spammed with thousands of fake sign-ups, which inflated not only our Mailchimp charges but also affected other integrated systems.

Our message was clear:

"We have a problem with our list, which has grown beyond expectations due to spam. Can you set our billing on hold while we try to find a solution? As you can see, we are not sending out any campaigns from our account."

Despite this explicit request, Mailchimp continued billing us every month, totaling $3,990.25.

When I followed up again on January 26, 2025, their response was a generic, unhelpful email:

"Hey there,
Thanks for being patient with your Mailchimp support request. We apologize for our slower response times as we are experiencing extremely high volume. If the above information does not help, please ensure you are writing from the account's owner/admin email address and reply to this email. We will prioritize your reply and reach out as soon as we can. We appreciate your patience!"

Meanwhile, they continue charging my card $516.75 per month.

Unfair Practices & Difficult Cancellation Process
To make matters worse, Mailchimp has made it unnecessarily difficult to disconnect from Shopify. When attempting to remove the integration, they display an alarming message:

"Are you sure you want to disconnect? Disconnecting your Mailchimp account will cause any Shopify data that's been synced to be deleted from Mailchimp. That can't be undone!"

Final Verdict: Think Twice Before Using Mailchimp
Mailchimp's billing practices and lack of customer support make them an unreliable and frustrating choice for email marketing. If you're considering Mailchimp for Shopify or any other platform, I strongly advise you to think twice before committing.

I love the integration, it makes emailing easier and less time consuming. I love the product recommendations, however I did have issues with it pulling archived and drafted products once or twice. When I reached out to MailChimp they were helpful and seemed to very much want to fix these issues. Although a few things need to be fixed here and there, this emailer is the best one I have used so far. I love the analytics and overall ability to improve every email.

We’ve been using the Mailchimp app for our Shopify store, and it’s been working perfectly. It’s user-friendly, and the integration runs smoothly.

What truly sets this app apart is the outstanding customer support. I want to specifically highlight Lori, who went above and beyond to help us resolve a technical issue. She was quick, professional, and genuinely dedicated to finding a solution. Her expertise and willingness to assist made all the difference.

Highly recommend this app if you’re looking for a reliable email marketing solution backed by a stellar support team!

We've been using Mailchimp for 5 years. The platform is incredibly user-friendly and has been a reliable tool for our business.

This week, we encountered an issue and reached out to support. Rafael was amazing—he resolved the problem within minutes!

Dean has been very helpful the last hour. Dean gets 5 stars
The support this morning prior to Dean was really terrible and a waste of my time as well as your employees. I finally got so frustrated and fed up that I closed my account.I was told on 12/6/24 by the onboarding person that all the info would be synced and uploaded ot mailchimp. It was not as of Dec 9 . No one could figure out how to upload all my products and the pictures. I need to create email marketing pieces that were supposed to have gone out yesterday Dec 9.
I thought for sure i would be able to get the emails out today by 8 am est. WRONG WRONG WRONG
Well see if this all works later this afternoon now that i habe lost another entire day of marketing to ship to the east coast which means customers will have to pay more for shipping.
This is not to be released to the public it is only for inhouse use by mailchimp

Mailchimp has really gone down hill since they were acquired by Intuit. This app is terrible because it is now spamming my new customers with double-opt-in emails - some customers get those emails every day for a week straight, even though double-opt-in should be deactivated. The app is broken, it HAS BEEN broken for like 2 months, and they still haven't bothered to fix it. This makes me very upset. And I pay a lot for their services. I no longer feel it is worth it.

Mailchimp has been a good service integrating with Shopify. As with any saas integration across two platforms there are always going to have a few issues. But both sides are always quick to rectify.

I particularly would like to point out the customer success managers from mailchimp. We've had two stellar ones so far who are high on communication and helping us use all the tools available.

They have many bugs in the last months and the biggest one is when our store was disconnected from they’re servers and we need to wait for more than 48 hours to finish the resync.

Integration stopped working in around mid October. Most of the subscribers result as non-subscribers even if they opted-in.