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I downloaded this app in Shopify, however as soon as I did this I can no longer view notifications from customers in Facebook. My Facebook is linked to Shopify as well. I’m not sure if the two are linked but it was the only thing I changed, so now I’m not game to use shopsync
Hi Armadi, our app would not impact anything you're doing over at Facebook. We simply work with cart data at checkout and send that information to Mailchimp from your Shopify store.
If there's anything we're missing with your store's configuration with other apps and Facebook, we'll be glad to investigate further. Please send detailed information to us at support@shopsync.io.
Does not work with Product Reco block of mailchimp. Only shows 1 product at a time. so if you choose to show 3/4 products, it's all the same one! Also, even with show New Arrivals option it shows dated product information! My item was on sale but it showed original price only. what a waste.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue, replicated campaign, or just a temporary problem with Mailchimp. We'd suggest clearing your cookies/cache and trying a fresh campaign if it was replicated in Mailchimp.
We've tested the issue you brought up, and we have not seen any problems with product recommendations rendering properly. If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.
This app is working well now for us. At first, it froze when I tried syncing the data, but after a few days and some emails back and front with their support team, we got it working. Email addresses, product blocks etc work great— in fact, the product blocks work better than with the old Mail Chimp app!
Hello, it is now about a week I am using this app. I migrated from the Mailchimp app.
So far so (very) good. Had only one issue (but I guess it was coming form Mailchimp): the abandoned cart series I set up previously did not work anymore after the migration. I had to recreate it.
No everything works well.
The staff is knowledgeable and very helpful. It was a no brainer for us to upgrade to pro since our sync options are a bit more advanced. Well worth it because honestly, Shopify, Mailchimp and in our case, Salesforce, are not the greatest at helping us find solutions to the little glitches that all three keep blaming the other for.
I was a little concerned when I read that MailChimp was no longer going to support their app to integrate with Shopify. However, I found ShopSync and it's even more fully functional that the MC app. It installed easily and just took a little time to sync all of my store info. Couldn't have been any easier and I'm glad to highly recommend the app.
You totally broke my list. Subscribers are now switched to transactional only. You only brought over a small fraction of my order data. You archived a dozen automations, that I now have to recreate. MailChimp is telling me that I have to manually re-subscribe those subscribers, even though I took a backup. I guess you get what you pay for. This is beyond frustrating.
Quite a frustrating experience when things like this happen - but ShopSync appears to have squashed a few of those issues. It has only been a couple of days, but after some tinkering, it appears everything is running almost as it was (with the exception of the abandon cart flows - only one will work after the transition)
Hopefully, everything continues to run smoothly as planned.
The integration didn't go smoothly for us. It imported a long list of unknown subscribers to our list, which (after we resume our automation) received Welcome message, triggering many unsubscriptions, and leading to a warning from Mailchimp thinking we were spamming.
ShopSync explained to us that it may have been that MailChimp's old app failed to import them.
Fast, friendly and helpful customer support!
I installed this app when MailChimp stop working with Shopify long time ago and during all this period the app worked as expected acting as a bridge between both platforms.
Last week I encounter an issue when trying to remove the MailChimp PopUp from our Store and after asking for help ShopSync support team helped us quick and clear.
We were able to fix the issue by following the steps they explained.
App: Good- Working as expected
Customer Service: Great. Thanks guys