Mailchimp: Email & SMS

Beware! If you are using this app to connect Mailchimp to Shopify, you might be losing purchasing customers. If a customer unchecks, or doesn't check, the opt-in box for marketing, ShopSync unsubscribes them from your list. I'm migrating to another email provider with complete integration in Shopify and they don't do this. ShopSync insists that it's Shopify's requirement instead of fixing it. They propose that you prevent this from happening by pre-selecting the checkbox for people to opt-in and Mailchimp's suggestion is to have wording at the checkbox that says something like "check here to keep receiving emails from so and so". At the end of the day, not opting in to a list is NOT the same as opting out and shouldn't be handled as an unsubscribe. Shopsync and Mailchimp have to get this fixed. Until then, I highly suggest you find someone else.

The initial sync went really well. My contacts, products and transactions all connected successfully, which was a huge relief. Later I got stuck on syncing my tags from Shopify to Mailchimp. So far I've been working on it for a few hours and the Shopify tags still aren't showing up in MailChimp. I only have ~ 200 customers and maybe five tags so I wasn't expecting this to be so frustrating. Now MailChimp is running in slow motion and its very confusing whether sync is causing this or something else? When you select the tags in Shopify to sync to Mailchimp, there is no "save" button or "sync" indicator to show its working. Overall, I love Shopify and Mailchimp. Amazing, incredibly powerful products. But this tag sync issue has me stumped and I'm spending too much time trying to figure it out.

I have mostly enjoyed using this app and it is very helpful to be able to keep using Mailchimp. However this app has one huge flaw. I have learned after a year of using it, that it unsubscribes your most engaged followers and purchasers when they purchase from your store. That is unless they re-tick your receive emails button.

Why would a customer who knows they receive your emails sign up again? I wouldn't do that...we all want smaller inboxes these days and so you would not do it. We use Mailchimp so our customers will have used a double opt in at sign up and they also have an unsubscribe button with each marketing email they receive. I think we cover the issue correctly, so it seems that this is over zealous interpretation of the situation.

So as it stands I may lose the ability to contact customers who have previously signed up for our emails because of this system. I have seen other comments on this topic in the reviews.

Please help Shopsync, thank you as your app is moslty great but this is really affecting our ability to communicate with regular purchasers and it takes way less money and time and effort to covert someone who has previously purchased from us. We are advised to concentrate on selling to existing customers as well as new ones. Thank you so much!

We lost 18,000 Mailchimp Subscribers when we updated our Mailchimp App. Have contacted multiple Mailchimp customer service teams and have yet to find a solution.

I was using Mailchimp for 3 years with no issues up until today. Like normal, I scheduled a campaign last night with my correct number of subscribers and this morning my campaign delivered to only a fraction of my subbies because 1,200 subscribers had been deleted by Mailchimp. What is going on? This is the busiest shopping season of the year--Can someone at Mailchimp reverse this error?

It's recommended that you do not have the automatic 'add to mailing list' box check on the payment page. It took me about 9 months to realize that ShopSync had been switching my customers to "non subscribe" when they made a purchase, because that box was unchecked. Because of this, Mailchimp omitted hundreds of my good, long time customers from my mailings. I have now switched to Klaviyo.

Shop Sync is UNSUBSCRIBING customers! Some of my best customers are PISSED that they did not receive our most recent promotional email... the reason? They were already subscribed to our list but when they purchased and neglected to check the box to subscribe (and why would they, they are already on my list and already happy to be there) and Shopsync is automatically relegating them to "transactional only" emails.

Thanks a lot, Shopsync, now I have to explain to some of my best customers why they missed out on the email announcing our latest limited edition designs that sold out before they saw the social media posts.

Uninstalling your app and making profuse apologies to my customers!

I had been using this app since it was Shop Sync when Shopify and Mailchimp split up. Suddenly this past Sunday 3979 contacts were deleted from my mailing list. I just discovered this tonight and they are telling me to make a new list and resync all the contacts. This does not fix the problem because all these contacts had already updated preferences about which emails to get and discovering this the night before I launch a project 7 years in the making has me fuming. I will be leaving Mailchimp, I had been a customer since 2008. All they are saying is we know this is unsettling. This is a bug on their end but the small businesses are paying the price. Total Garbage. I just want all my contacts back so I can export the list to a new company. The other thing I just realized is syncing the contacts again could cause some folks who have unsubscribed to get emails again, which then flags the account and causes more problems.

Do not download and DELETE this app from your Shopify store immediately. They have resubscribed thousands of customers ranging back from 5+ years ago who have unsubscribed from my emails. Upon emailing them about it and asking them to call me immediately, they informed me that phone calls are only for premium plans. WHAT? Had to delete it immediately, and continue to apologize to thousands of customers.

I used this app to sync Mailchimp with Shopify. It was the only FREE option that I had. I would love to have Klayvio but it's more than I wanted to pay at the moment. I read the warnings of how emails were sent to old subscribers, but I had an even more strange thing happen. I had an additional 179 people imported into my mailchimp-emails that were never even on my subscriber or unsubscribe list, and totally unfamiliar to me. Has anyone else had that happen? I have no clue where these random emails came from, but suddenly they received my automated "thank you for subscribing" message and then I had to delete each person individually which wasted hours of time. For some reason mailchimp was not letting me delete multiples at a time. I don't know why this would happen, and now each time I delete a bunch of foreign emails they seem to keep getting added back in. I'm terrified to even use my mailchimp to send a mass email because I'm not sure who's going to get it. I'm tempted to bite the bullet and switch over to Klayvio.