Mailchimp: Email & SMS

Great customer service. I reached out through the chat function and Cyrus took a lot of time to help me find a solution for my request. This is how you want customer service to be.

I've been using this app and it's very easy to navigate but I had issues with the integration of the app and my online store but i had a very good experience with customer support (Sher). I'm hoping for smooth workflow from here on in.

Rhedd was great help

I had a really helpful support session with Nadz while setting up SMS sync between Shopify and Mailchimp.

I was confused about why my SMS subscribers weren’t appearing in Mailchimp, even though they were opted in within Shopify. Nadz clearly explained how SMS consent works, why the sync wasn’t happening automatically, and the difference between phone numbers and actual SMS-marketing consent inside Mailchimp. She walked me through the correct process and clarified how to properly collect opt-ins using Mailchimp SMS forms.

What I appreciated most was her patience and clarity. She answered all my follow-up questions (even the ones I thought were silly!) without making things complicated. She made a slightly technical issue feel straightforward and manageable.

Thank you, Nadz, for making the process simple and stress-free!

TROY hatte sehr viel Geduld mit mir und konnte mein Problem mit mir lösen, Vielen Dank dafür!

quick and easy thank you

Nadz was wonderful! Thank you!

Just setting up now, so not explored all the features yet - but the help desk team have been amazing, really helpful and patient!
Got disconnected at one point and it was easy to transfer back to my amazing guide Rhedd!

Thank you so much for the fixing, Troy! Very fast, I‘m really happy with the support! Everything working now! Thanks again

Seph war extrem bemüht und konnte mir weiterhelfen!