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Contacted support to help change my audience for a sign up form.
They told me to delete the app and reinstall it.
Did that and since then I haven't been able to install the app.
Spent countless hour trying but finally they said contact Shopify.
I did and Shopify said the same.
If I knew Mailchimp customer support would say to delete and then I cant install, I wouldn't have......
Delay my email marketing by a ton.
Thank you for these details. We've located your ticket number and we're passing along this feedback to the team to ensure a smoother experience in the future.
It is not helpful. It tells me my shop has been connected and only 1 subscriber. When I look at my shopify customers I have about 80 or more subscribers. There is no one to talk to.
Hey there! Our Support team can help look at this with you further. Email mc-ecommappsupport@intuit.com and our team will follow up.
Creating templates can be difficult. This one template I created doesn’t allow me to put the name of the product underneath the picture and the picture placement is off
Our team can help you find the right template layout! Email mc-ecommappsupport@intuit.com and our support team will review then follow up.
Not the best for very small business. The up charge for additional email blocks is where they get you. Looking to leave them asap. Paying twice as much as I would be happy with for my usage.
Hey there! Our team can help look over the account with you and discuss cost saving measures. Email mc-ecommappsupport@intuit.com and they'll follow up.
I DO NOT RECOMMEND - I bought a mailing list and mail chimp automatically emailed everyone on the list to ask if they meant to subscribe !! Mail Chimp is meant to be working for me not against me and they would have had an unsubscribe option on y first offer I sent them. VERY DISAPPOINTING and I have now cancelled the subscription.
I installed the app as I have used it in the past. Ultimately, I decided not to use it. I have found the pricing model is based of your stores imported contacts and order base. You are not given the option to import only a segment of your current customers. I have 4k customers and a specific segment of 300 I wish to email. These import models prevent me from being billed on my usable audience. Would like to see a change with Mai
Seph was great and fast
App & store not syncing properly, despite manual resync. The biggest concern & issue is the absolute lack of response and customer service. I've tried several different methods of contacting mailchimp and have waited over several days. Worst customer service compared to other platforms I've used.
Dean was extremely helpful and helped me resolve the issue very quickly.
Seph was very helpful and hanging in there for a long time, while we tried to resolve the issues we experienced. Very thankful
