Mailchimp: Email & SMS

Special thanks to Rhedd for the outstanding support!

Rhedd was extremely patient, professional, and helpful throughout the entire process. He took the time to investigate our account, clearly explained why we couldn't recover it, and provided the best solution based on our situation.

He also confirmed that our Shopify contacts would automatically sync to a new Mailchimp account, which gave us peace of mind knowing we wouldn't lose our subscriber list.

Thank you, Rhedd, for your excellent customer service, clear communication, and willingness to help. It was a great support experience!

Seph provided excellent support and was extremely helpful throughout the entire process. He quickly understood the issue with our Shopify and Mailchimp integration, clearly explained what needed to be done, and helped us resolve the problem efficiently.

The communication was clear, professional, and friendly at all times. I really appreciate his patience and willingness to help until everything was sorted out.

Excellent customer service. Thank you very much, Seph!

Great support! Rhedd was very helpful and guided me step by step through the Shopify integration and initial sync. Thank you!

I have been using mailchimp for a few years. It offers affordable plans for small business like me for a start. There are a lot of functions in the app, the more functions and more subscribers you have, the higher the subscription fees.

What I like about the app is their customer service. They provide real person to support me in the chatbox. I had trouble with my setting and customer service Nadz was very helpful and guided me through the whole process.

I also had trouble with my billing, there were extra charge once my contact exist 1500. The system does not send any email notification by default, so i learned that I have to check the billing cycle in the app very often to ensure that I don't get charged extra. Again, I got customer service to attend to my query.

Has been working fine in general, but I noticed it stopped syncing one day, so I reached out to the support and got really good help from Rhedd at their support team. The problem was solved within an hour.

Jean reached out to me to help with the integration when I was having trouble with webshop subscribers.
They were helpful and eager to figure things out, but as it was already almost midnight my end, I asked them to email me to follow up the problem with fresh eyes.
During initial troubleshooting, however, I tried to reinstall the plugin on Shopify, and that's where everything went wrong overnight - the plugin assigned all my past customers as new customers, and they all got pushed through an automation receiving incorrect emails from me.

It's thankfully all fixed now, but the extra work wasn't great. Perhaps the plugin should have a warning about this, or at-least check order dates and only process new customers added from the moment the plugin installs?

That's why 4/5 stars. This was unnecessary.

Very much appreciated Seph´s support and attencion. He helped me a lot understanding my doubts and was so kind and proffessional

Great app, used for over 10 years and good customer service and quick replies - only once you reach out to them a few times (that's my experience). There is always room for iprovement the in app customer service was a little slow to respond, so I think fix that and you'll get more 5 star ratings.

Positive
- The support is available quickly to help you on the integration part
- They follow up on topic even after you close the conversation

Negative
- Integration does not contain anyway to capture the customer language (critical on my use case)
- Critical data retention issue. Note that even after you disconnect the Shopify from Mailchimp all your contacts will remain in Mailchimp (even if the pop up says otherwise).
- Moreover, if you delete manually the contacts, they remains in "hidden database". How do I know this ? I tried to synch them back and support told me it is impossible because you deleted them in the past ! Oh yeah, how do you know this without keeping a record ? We don't have the same definition of deletion

I have strong concerned now about the data policy of Mailchimp.

Mailchimp : I am opened to edit my review if you prove me otherwise for the data retention issue. For now, support did not convince me

Great app and even better support. I ran into an issue while setting up the Mailchimp integration with Shopify and Lance was extremely helpful with troubleshooting. He took the time to understand what was going on, walked me through the issue, and helped get everything sorted out quickly.

Really appreciate the responsive and knowledgeable support. Thanks again, Lance!