Mailchimp: Email & SMS

Me ha atendido David, muy amable y paciente para solucionar todas mis dudas y problemas con la integración de la aplicación

I’m very grateful for the help I received from Cyrus and Mary. He resolved the issues with my account and got the popups working again. He was kind, courteous, and patient throughout the entire process. Even when our chat was disconnected, he remained patient and took the time to answer all of my questions. Fantastic customer service — I highly recommend him and Mailchimp.

Excelente soporte y ayuda recibida de Cyrus. En cuestión de minutos ha sabido brindarme una gran ayuda con un formulario de descuento que intentaba dejar visible en mi-tiendaonline.com para nuestros clientes. Ya es un éxito, gracias a Cyrus.

me atendió Seph y fue muy paciente y amable, aunque no resolvimos el problema lo dejó escalado, agradezco la atención.

CYRUS, me ayudo a resolver dudas y gestionar la configuración

Ha sido de gran ayuda David, estaba sólo revisando la plataforma y amablemente me habló para ver si tenía dudas, verificó mi integración con otras plataformas, así que ahora estoy más tranquila que mi tienda está conectada con Mailchimp. Muchas gracias David.

Dean, un excelente profesional!

Excellent support from Rafael (RAFF).

I've been using this app and it's very easy to navigate but I had issues with the integration of the app and my online store but i had a very good experience with customer support (Sher). I'm hoping for smooth workflow from here on in.

I had a really helpful support session with Nadz while setting up SMS sync between Shopify and Mailchimp.

I was confused about why my SMS subscribers weren’t appearing in Mailchimp, even though they were opted in within Shopify. Nadz clearly explained how SMS consent works, why the sync wasn’t happening automatically, and the difference between phone numbers and actual SMS-marketing consent inside Mailchimp. She walked me through the correct process and clarified how to properly collect opt-ins using Mailchimp SMS forms.

What I appreciated most was her patience and clarity. She answered all my follow-up questions (even the ones I thought were silly!) without making things complicated. She made a slightly technical issue feel straightforward and manageable.

Thank you, Nadz, for making the process simple and stress-free!